Universal Banker (Bangalore, KA, IN, 560001)

HSBC
Bengaluru
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Leadership","Coaching","Customer service","Risk awareness","Independent judgment"]

Plan, direct, and control branch customer-facing functions across the front office and teller areas to deliver consistently high customer satisfaction and operational efficiency. Develop and implement service and cross-sell discipline, coach customer-facing sales and service staff, and manage the platform service stream to improve service quality. Ensure adherence to processes and controls, proactively manage risk and timely escalation, and demonstrate leadership in regulatory and compliance matters.

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FursaFursa
HSBC
HSBC
23 hours ago

Universal Banker (Bangalore, KA, IN, 560001)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 56 minutes agoStatus: Live

Job Summary

Plan, direct, and control branch customer-facing functions across the front office and teller areas to deliver consistently high customer satisfaction and operational efficiency. Develop and implement service and cross-sell discipline, coach customer-facing sales and service staff, and manage the platform service stream to improve service quality. Ensure adherence to processes and controls, proactively manage risk and timely escalation, and demonstrate leadership in regulatory and compliance matters.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Plan, direct, and control the branch customer interface functions in the front office and teller areas to achieve customer satisfaction and operational efficiency.
  • •Develop and implement service and cross-sell discipline, supporting a service and cross-sell culture in the service team.
  • •Manage and coach customer-facing sales and service staff, ensuring visibility on the bank floor and facilitating excellent customer service.
  • •Manage the platform service stream and use best-practice examples to drive overall customer experience.
  • •Ensure adherence to processes and controls, identify and mitigate risks, and escalate control and reputation risks in a timely manner.

Key Requirements

  • •Coach and manage customer-facing sales and service staff to help them meet customer needs and business goals.
  • •Ensure consistently high levels of service and product delivery, anticipating customer needs and responding with the sales team.
  • •Adhere to processes and controls to identify, assess, mitigate, and escalate risks and control issues.
  • •Demonstrate leadership on regulatory and compliance matters and maintain awareness of risk.
  • •Successfully complete Anti-Money Laundering and Sanctions training and any post-course assessment as required.
Skills:LeadershipCoachingCustomer serviceRisk awarenessIndependent judgment

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn