SubBase

5 days ago

Customer Success Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Own post-sale relationships for SubBase’s largest enterprise construction customers, driving onboarding, adoption, renewals, and expansion end to end. Build account success plans, run on-site business reviews and executive meetings (25–35% travel), and serve as the internal advocate. Partner with Product and Engineering to prioritize feedback, improve adoption across field teams, procurement, and finance, and forecast retention risks while developing repeatable CS playbooks.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own a portfolio of enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion.
•Build and execute account success plans aligned to each customer’s operational and business goals.
•Travel on-site (25–35%) to run business reviews, training sessions, and executive relationship meetings.
•Serve as the customer advocate internally, partnering with Product and Engineering to prioritize feedback and resolve issues.
•Own renewal forecasting and retention by tracking account health and proactively de-risking churn signals.

Travel: High travel

Key Requirements

•10+ years in Customer Success, Account Management, or a client-facing role in B2B SaaS, including 1–2 years focused on enterprise or strategic accounts.
•Experience owning renewals and driving net revenue retention across a portfolio of accounts.
•Comfort managing multi-stakeholder relationships from field leaders to VP/C-level executives.
•Ability and willingness to travel 25–35%, including overnight and multi-day trips.
•Strong project management and communication skills to translate product detail into business value.

Experience:10+ yearsB2B SaaSEnterpriseStrategic accountsConstruction

Skills:Project managementWritten communicationVerbal communicationProactive ownershipRelationship management

Tech Stack:SalesforceHubSpotGainsightCRM

Company Brief

SubBase

Provides subscription billing and recurring revenue infrastructure for businesses, offering tools to manage plans, invoices, payments, and customer subscriptions via an API-first platform aimed at SaaS and digital companies.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Website

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SubBase

5 days ago

Customer Success Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own a portfolio of enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion.
•Build and execute account success plans aligned to each customer’s operational and business goals.
•Travel on-site (25–35%) to run business reviews, training sessions, and executive relationship meetings.
•Serve as the customer advocate internally, partnering with Product and Engineering to prioritize feedback and resolve issues.
•Own renewal forecasting and retention by tracking account health and proactively de-risking churn signals.

Travel: High travel

Key Requirements

•10+ years in Customer Success, Account Management, or a client-facing role in B2B SaaS, including 1–2 years focused on enterprise or strategic accounts.
•Experience owning renewals and driving net revenue retention across a portfolio of accounts.
•Comfort managing multi-stakeholder relationships from field leaders to VP/C-level executives.
•Ability and willingness to travel 25–35%, including overnight and multi-day trips.
•Strong project management and communication skills to translate product detail into business value.

Experience:10+ yearsB2B SaaSEnterpriseStrategic accountsConstruction

Skills:Project managementWritten communicationVerbal communicationProactive ownershipRelationship management

Tech Stack:SalesforceHubSpotGainsightCRM

Company Brief

SubBase

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Website