Account Manager

Hatch
New York, United States
Workplace: HybridFull timeUSD 105,000 - 115,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Empathy","Data-informed decision-making","Relationship building","Adaptability"]

Own a portfolio of mid-market to enterprise customers and guide them through onboarding, adoption, optimization, renewal, and expansion on an AI-powered customer communication platform. Lead Quarterly Business Reviews and executive check-ins to reinforce ROI, identify growth opportunities, and support trial-to-paid conversion. Use platform data to communicate value, monitor account health and churn risks, and partner with Sales, Product, Engineering, and Marketing to improve retention and expansion outcomes.

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Hatch
Hatch
1 day ago

Account Manager

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Job Summary

Own a portfolio of mid-market to enterprise customers and guide them through onboarding, adoption, optimization, renewal, and expansion on an AI-powered customer communication platform. Lead Quarterly Business Reviews and executive check-ins to reinforce ROI, identify growth opportunities, and support trial-to-paid conversion. Use platform data to communicate value, monitor account health and churn risks, and partner with Sales, Product, Engineering, and Marketing to improve retention and expansion outcomes.
Location: New York, United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for a portfolio of mid-market to enterprise accounts.
  • •Lead customers through onboarding and adoption to optimization, renewal, and expansion.
  • •Execute Quarterly Business Reviews and executive check-ins to reinforce ROI and uncover growth opportunities.
  • •Identify and influence upsell and cross-sell opportunities in partnership with Sales and Growth.
  • •Use platform data to build value-driven stories, monitor account health and risks, and track progress against metrics like NRR and expansion contribution.

Pay and Benefits

Salary: USD 105,000 - 115,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDental401kEquityParental LeavePaid HolidaysPaid LeaveWellness StipendLearning BudgetRemote Work

Key Requirements

  • •3-5 years of experience in Customer Success, Account Management, or a similar client-facing role at a B2B SaaS company.
  • •Experience managing accounts with $20K-$50K+ ACV and collaborating with VP- and C-suite-level stakeholders.
  • •Strong communication skills to build trust, lead with empathy, and handle difficult conversations thoughtfully.
  • •A data-informed approach to customer strategy and client conversations.
  • •Familiarity with CRMs such as HubSpot or Salesforce and tools such as Salesloft, Notion, or Gainsight.
Experience:3-5 yearsB2B SaaS
Skills:CommunicationEmpathyData-informed decision-makingRelationship buildingAdaptability
Tech Stack:HubSpotSalesforceSalesloftNotionGainsight

Company Brief

Hatch
Hatch builds an AI-driven product intelligence platform that helps product teams discover insights, prioritize features, and generate user-facing content by analyzing product usage, feedback, and data to accelerate product decision-making and roadmapping.
Industry: SaaS
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