Technical Support Engineer

Akamai Technologies
Costa Rica, Tel Aviv
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail"]

Join a microsegmentation support team focused on cloud services. You’ll monitor system health and performance during shifts, perform initial troubleshooting, identify incidents, and escalate according to procedures. Working with senior engineers, you’ll document cases and improve reliability by following runbooks and helping maintain monitoring tools and dashboards such as Grafana and GroundCover/DataDog.

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FursaFursa
Akamai Technologies
Akamai Technologies
2 days ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Join a microsegmentation support team focused on cloud services. You’ll monitor system health and performance during shifts, perform initial troubleshooting, identify incidents, and escalate according to procedures. Working with senior engineers, you’ll document cases and improve reliability by following runbooks and helping maintain monitoring tools and dashboards such as Grafana and GroundCover/DataDog.
Location: Costa Rica, Tel Aviv
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Monitor shifts to ensure system availability and performance.
  • •Identify incidents, perform initial troubleshooting, and escalate according to procedures.
  • •Document incidents, steps taken, and outcomes clearly.
  • •Maintain and improve monitoring tools and dashboards such as Grafana and GroundCover/DataDog.
  • •Follow predefined runbooks and procedures to handle events consistently while improving system reliability with senior engineers.

Key Requirements

  • •Foundational knowledge of Linux administration (file systems, permissions, processes, networking basics).
  • •Hands-on experience with Docker and K8S (containers/pods, basic images, logs, and troubleshooting).
  • •Basic understanding of Ansible language concepts (registers, memory layouts, low-level operations).
  • •Familiarity with command-line tools, SSH, and common system utilities.
  • •Ability to follow procedures, escalate accurately, and work a shift-based schedule with strong communication and attention to detail.
Experience:Cloud servicesMicrosegmentationSystem administrationProduction operations
Skills:CommunicationAttention to detail
Languages:English
Tech Stack:LinuxDockerK8SKubernetesAnsibleSSHGrafanaGroundCoverDatadog

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn