Customer Success Manager (India)

NanoNets
India
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-8 yearsSkills: ["Stakeholder management","Communication","Conflict management","Relationship building","Project delivery"]

Own workflow health and adoption for a book of business, partnering day-to-day with customers from implementation through advanced use cases. Act as the first line of defense against churn risk by monitoring usage and operational effectiveness, driving resolution of support escalations, and running structured cadences. Identify account risks and expansion signals, document workflow deviations for Product/Engineering, and support account growth discussions through product/demo readiness.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NanoNets
NanoNets
1 month ago

Customer Success Manager (India)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own workflow health and adoption for a book of business, partnering day-to-day with customers from implementation through advanced use cases. Act as the first line of defense against churn risk by monitoring usage and operational effectiveness, driving resolution of support escalations, and running structured cadences. Identify account risks and expansion signals, document workflow deviations for Product/Engineering, and support account growth discussions through product/demo readiness.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own workflow health and operational effectiveness for assigned accounts, including end user team performance
  • •Monitor usage/adoption/consumption data and proactively flag adoption gaps before they become churn risk
  • •Manage support escalations and coordinate timely resolution across internal teams
  • •Run structured operational cadences and lead daily/weekly communications with the customer team
  • •Document customer requirements and workflow deviations for Product/Engineering, ensure end-to-end testing before releases, and support expansion discussions

Key Requirements

  • •3-8 years of Customer Success experience in a B2B SaaS or enterprise software environment
  • •Strong stakeholder management experience across operational and technical teams
  • •Excellent verbal and written communication skills
  • •Strong conflict management and resolution skills
  • •Experience nurturing relationships with diverse stakeholders and managing successful projects
Experience:3-8 yearsB2B SaaSEnterprise software
Skills:Stakeholder managementCommunicationConflict managementRelationship buildingProject delivery
Tech Stack:SAPSalesforceExcelGantt charts

Company Brief

NanoNets
Provides AI-based document automation and OCR solutions to extract data from invoices, receipts, forms, and documents using customizable machine learning models and APIs for enterprise workflows.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Boston, United States
WebsiteLinkedIn