IT Technology Services Senior Specialist (Dublin 24, IE, D24WA02)

SAP
Ireland
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Customer-facing","Relationship building","De-escalation"]

Own and optimize SAP cloud ERP Private (RISE with SAP) customer technical operations within the Enterprise Cloud Services organization. Serve as a trusted, customer-facing technical advisor and first escalation point, managing stakeholder cadence and orchestrating expert teams to resolve landscape changes. Support cloud roadmap planning across infrastructure architecture, security, integration, business continuity, and migration, leveraging deep SAP S/4HANA architecture, conversion/methodologies, and hyperscale cloud capabilities.

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SAP
SAP
2 hours ago

IT Technology Services Senior Specialist (Dublin 24, IE, D24WA02)

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Job Summary

Own and optimize SAP cloud ERP Private (RISE with SAP) customer technical operations within the Enterprise Cloud Services organization. Serve as a trusted, customer-facing technical advisor and first escalation point, managing stakeholder cadence and orchestrating expert teams to resolve landscape changes. Support cloud roadmap planning across infrastructure architecture, security, integration, business continuity, and migration, leveraging deep SAP S/4HANA architecture, conversion/methodologies, and hyperscale cloud capabilities.
Location: Ireland
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary customer contact for technology and cloud service delivery discussions, managing expectations and acting as first escalation point.
  • •Own and understand the customer landscape managed within ECS, including interdependencies between systems across and beyond ECS.
  • •Analyze customer technical requirements and coordinate ECS delivery experts to drive topics to resolution.
  • •Support account and TechOps teams in executing service delivery plans and calendars across the customer lifecycle.
  • •Assess security and network requirements, conduct technical/operational reviews, and help build customer-specific cloud roadmaps and migration paths.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree or higher in Computer Science, Engineering, or Information Management.
  • •High proficiency in the SAP product portfolio, offerings, and industry solutions.
  • •8+ years of experience with SAP Basis administrative duties (required).
  • •8+ years of customer-facing SAP Technical Consulting experience, plus solution design/enterprise architecture/implementation exposure.
  • •Strong technical project management and customer-facing skills, including translating between technical and non-technical audiences and leading de-escalation.
Experience:8+ years
Education:Bachelor's
Skills:CommunicationPresentationCustomer-facingRelationship buildingDe-escalation
Certifications:TOGAF
Tech Stack:SAPSAP S/4HANAS/4HANASAP HANARISE with SAPSAP BTPSAP AribaSAP SuccessFactorsSAP NetWeaverTOGAFAWSMicrosoft AzureAzureGCPIaaSCloud securityEncryptionKey managementConversionMigration

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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