Customer Success Manager, Performance

Samsung
New York
Workplace: OnsiteFull timeUSD 110,000 - 135,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Customer service","Troubleshooting","Multitasking","Organizational skills","Presentation"]

Own day-to-day support for key Samsung Ads accounts, partnering with Sales to deliver seamless end-to-end campaign assistance. Lead kick-off meetings, manage launch timelines, troubleshoot and optimize performance, and coordinate internal product and operations teams on KPIs. Serve as the go-to platform resource to drive upsell, produce best-practice learnings, educate clients, and support renewal outcomes while contributing to quarterly revenue goals.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Samsung
Samsung
1 month ago

Customer Success Manager, Performance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 days agoStatus: Live

Job Summary

Own day-to-day support for key Samsung Ads accounts, partnering with Sales to deliver seamless end-to-end campaign assistance. Lead kick-off meetings, manage launch timelines, troubleshoot and optimize performance, and coordinate internal product and operations teams on KPIs. Serve as the go-to platform resource to drive upsell, produce best-practice learnings, educate clients, and support renewal outcomes while contributing to quarterly revenue goals.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Align with Sales representatives to provide seamless account support, including RFP responses, media planning, post-sale kick-off, and campaign insights/report management.
  • •Act as the lead contact for daily client communication, ensuring exceptional service and timely troubleshooting.
  • •Lead campaign kick-off meetings, manage launch timelines, and streamline updates, troubleshooting, optimization recommendations, and final reviews.
  • •Coordinate with internal product and operations teams on upcoming campaigns, requirements, and KPI guidance.
  • •Serve as the Samsung Ads platform go-to resource to drive upsell opportunities; create best practices from performance and recommend improvements for renewal business.

Pay and Benefits

Salary: USD 110,000 - 135,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years supporting Advertising Sales in an Account Management role, with a focus on customer success outcomes.
  • •Strong ability to meet deliverable deadlines in a fast-paced environment.
  • •Excellent attention to detail, multitasking, and organizational skills.
  • •Experience working directly with clients and presenting in meetings.
  • •Bachelor’s degree required; deep understanding of digital advertising and the programmatic landscape.
Experience:5+ yearsAdvertisingDigital advertisingProgrammatic
Education:Bachelor's
Skills:Customer serviceTroubleshootingMultitaskingOrganizational skillsPresentation

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn