Twilio

1 day ago

Principal, Design Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead end-to-end qualitative and quantitative design research for early-stage, exploratory projects on Twilio’s Emerging Technology and Innovation team. Define research programs, synthesize insights into clear narratives for executives and product teams, and drive experimentation with prototypes and MVPs. Help frame opportunities that connect customer needs to business and product strategy, mentor design research best practices, and advocate for the customer as Twilio imagines next-era experiences using AI/ML and emerging technologies.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Seniority: Mid level

Key Responsibilities

•Define and lead end-to-end qualitative and quantitative design research across early-stage exploratory projects to uncover customer needs and emerging trends.
•Connect research findings to business and product strategy using thought leadership and frameworks to help teams prioritize opportunities.
•Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers.
•Collaborate with Product and Design to rapidly test new hypotheses using concepts, prototypes, and MVPs.
•Mentor design research best practices across the Horizon 3 team and the broader Twilio UX community; represent the voice of the customer.

Travel: Low travel

Pay and Benefits

Salary: USD 171,120 - 251,600 annually

Perks:Health Insurance401kPaid SickPaid Parental

Key Requirements

•7+ years of experience in design research, user research, or a related field, preferably in innovation or new product development environments.
•Proven experience leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.
•Expertise across research methods including ethnography, contextual inquiry, co-creation workshops, and rapid concept validation.
•Experience with qualitative and quantitative data, with the ability to shift between big-picture thinking and tactical execution.
•Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.

Experience:7+ yearsTechHigh-growthDesign researchUser research

Education:Bachelor's in HCI, Design, Psychology, Anthropology, or related discipline

Skills:CommunicationStorytellingInfluenceMentorshipCustomer advocacy

Languages:English

Tech Stack:AIMachine learningAGIQuantum computingBlockchain

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

1 day ago

Principal, Design Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Seniority: Mid level

Key Responsibilities

•Define and lead end-to-end qualitative and quantitative design research across early-stage exploratory projects to uncover customer needs and emerging trends.
•Connect research findings to business and product strategy using thought leadership and frameworks to help teams prioritize opportunities.
•Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers.
•Collaborate with Product and Design to rapidly test new hypotheses using concepts, prototypes, and MVPs.
•Mentor design research best practices across the Horizon 3 team and the broader Twilio UX community; represent the voice of the customer.

Travel: Low travel

Pay and Benefits

Salary: USD 171,120 - 251,600 annually

Perks:Health Insurance401kPaid SickPaid Parental

Key Requirements

•7+ years of experience in design research, user research, or a related field, preferably in innovation or new product development environments.
•Proven experience leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.
•Expertise across research methods including ethnography, contextual inquiry, co-creation workshops, and rapid concept validation.
•Experience with qualitative and quantitative data, with the ability to shift between big-picture thinking and tactical execution.
•Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.

Experience:7+ yearsTechHigh-growthDesign researchUser research

Education:Bachelor's in HCI, Design, Psychology, Anthropology, or related discipline

Skills:CommunicationStorytellingInfluenceMentorshipCustomer advocacy

Languages:English

Tech Stack:AIMachine learningAGIQuantum computingBlockchain

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn