Black Box

1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

This non-technical customer service role focuses on responding to inquiries, resolving issues, processing orders, and collaborating with sales and internal teams to support customers and drive revenue opportunities.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer inquiries via phone, email, chat, portals, EDI and other channels in a timely and professional manner.
•Provide accurate information regarding products, services, orders, and policies to ensure a positive customer experience.
•Resolve customer issues and complaints by identifying root causes and offering appropriate solutions.
•Process orders, returns, exchanges, quotes and service requests with a high degree of accuracy.
•Document all customer interactions and transactions in the appropriate systems.

Key Requirements

•High school diploma or equivalent
•1-3 years in customer service or related role
•Type at least 35 words per minute
•Familiarity with industry products and willingness to learn
•Strong problem-solving and communication skills

Experience:1-3 yearsCustomer service

Education:Certification / Diploma

Skills:CommunicationProblem-solvingCollaborationTime managementAttention to detail

Languages:English

Tech Stack:Microsoft OfficeSAPServiceNow

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website

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Black Box

1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer inquiries via phone, email, chat, portals, EDI and other channels in a timely and professional manner.
•Provide accurate information regarding products, services, orders, and policies to ensure a positive customer experience.
•Resolve customer issues and complaints by identifying root causes and offering appropriate solutions.
•Process orders, returns, exchanges, quotes and service requests with a high degree of accuracy.
•Document all customer interactions and transactions in the appropriate systems.

Key Requirements

•High school diploma or equivalent
•1-3 years in customer service or related role
•Type at least 35 words per minute
•Familiarity with industry products and willingness to learn
•Strong problem-solving and communication skills

Experience:1-3 yearsCustomer service

Education:Certification / Diploma

Skills:CommunicationProblem-solvingCollaborationTime managementAttention to detail

Languages:English

Tech Stack:Microsoft OfficeSAPServiceNow

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website