19 hours ago

Traffic Monitoring Operator/Call Center - 2nd shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Monitor Georgia roadways and intelligent transportation systems from the Atlanta TMC, using ATMS software and other web applications to detect and verify traffic events. Dispatch Highway Emergency Response Operators, provide clear directions and event details to motorists and partner agencies, and answer public calls using radio/phone protocols. Keep traveler information updated (511ga.org and IVR) and maintain accurate logs, documentation, asset records, and response plan updates.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Monitor ATMS and other ITS devices (e.g., surveillance cameras, dynamic message signs, ramp meters) to detect and verify traffic events impacting safety and flow.
•Log potential and confirmed incidents and related closures using software applications.
•Dispatch Highway Emergency Response Operators (HERO) patrollers and coordinate incident response with local agencies, wrecker companies, and GDOT partners.
•Answer public and agency calls, provide accurate event directions and descriptions, and transfer calls to designated personnel.
•Update traveler information on 511ga.org and the 511ga Interactive Voice Response (IVR) system and maintain written documentation and routine asset/contact record updates.

Pay and Benefits

Salary: USD 22 hourly

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveRetirement SavingsEquity

Key Requirements

•High school diploma or GED.
•Remain stationary for long periods while monitoring intelligent transportation systems (CCTV camera displays, meters, and law enforcement radio broadcasts) and responding to calls.
•Ability to operate software platforms and web-based applications used for traffic monitoring and communications.
•Must pass a state and federal criminal history/security background check.
•Must pass a pre-employment drug screen.

Education:High School

Skills:Customer serviceCommunicationCalm under pressureWritten documentationData entry

Languages:English

Tech Stack:Advanced Traffic Management Systems (ATMS)Intelligent Transportation SystemsCCTVDynamic message signsRamp meters511ga.orgInteractive Voice Response (IVR)SigOps

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AECOM

AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.

Industry: Civil Engineering

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Angeles, United States

Founded: 1990

Glassdoor: 3.6

Website LinkedIn Glassdoor

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AECOM

19 hours ago

Traffic Monitoring Operator/Call Center - 2nd shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Monitor ATMS and other ITS devices (e.g., surveillance cameras, dynamic message signs, ramp meters) to detect and verify traffic events impacting safety and flow.
•Log potential and confirmed incidents and related closures using software applications.
•Dispatch Highway Emergency Response Operators (HERO) patrollers and coordinate incident response with local agencies, wrecker companies, and GDOT partners.
•Answer public and agency calls, provide accurate event directions and descriptions, and transfer calls to designated personnel.
•Update traveler information on 511ga.org and the 511ga Interactive Voice Response (IVR) system and maintain written documentation and routine asset/contact record updates.

Pay and Benefits

Salary: USD 22 hourly

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveRetirement SavingsEquity

Key Requirements

•High school diploma or GED.
•Remain stationary for long periods while monitoring intelligent transportation systems (CCTV camera displays, meters, and law enforcement radio broadcasts) and responding to calls.
•Ability to operate software platforms and web-based applications used for traffic monitoring and communications.
•Must pass a state and federal criminal history/security background check.
•Must pass a pre-employment drug screen.

Education:High School

Skills:Customer serviceCommunicationCalm under pressureWritten documentationData entry

Languages:English

Tech Stack:Advanced Traffic Management Systems (ATMS)Intelligent Transportation SystemsCCTVDynamic message signsRamp meters511ga.orgInteractive Voice Response (IVR)SigOps

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AECOM

Industry: Civil Engineering

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Angeles, United States

Founded: 1990

Glassdoor: 3.6

Website LinkedIn Glassdoor