Customer Service Specialist with German

Emerson
Romania
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Customer focus","Attention to detail","Proactive problem-solving","Ability to handle multiple priorities"]

Process and manage customer orders end-to-end, ensuring accurate, timely order entry, fulfillment, and invoicing. Provide consistent customer information and service across telephone and email, follow up daily on order books, and proactively advise customers on delays or issues. Check pricing/contract policy compliance and feasibility for export requests, apply customer service procedures under the Quality Management System, and contribute to continuous improvement initiatives.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Emerson
Emerson
1 day ago

Customer Service Specialist with German

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Process and manage customer orders end-to-end, ensuring accurate, timely order entry, fulfillment, and invoicing. Provide consistent customer information and service across telephone and email, follow up daily on order books, and proactively advise customers on delays or issues. Check pricing/contract policy compliance and feasibility for export requests, apply customer service procedures under the Quality Management System, and contribute to continuous improvement initiatives.
Location: Romania
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Ensure accurate and timely processing of customer orders from booking through invoicing.
  • •Provide consistent customer service and information across media (telephone, mail, etc.), including order management, fulfillment, and problem solving.
  • •Verify order entry information and ensure contract review, price policy (SOCX), and ITC are applied correctly, escalating discrepancies.
  • •Provide daily follow-up on the order book and take actions to anticipate issues and meet customer requests.
  • •Apply customer service procedures under the Quality Management System and contribute to continuous improvement actions.

Key Requirements

  • •Bachelor’s degree or equivalent experience in Business Administration or International Trade (preferred).
  • •Experience with an ERP system, preferably SAP.
  • •Strong written and verbal communication skills in both German and English.
  • •Experience in commercial roles such as technical support, pricing, or sales.
  • •Attention to detail, proactive problem-solving, and ability to manage multiple priorities under time pressure.
Experience:ERPSAPInternational trade
Education:Bachelor's in Business Administration or International Trade
Skills:CommunicationCustomer focusAttention to detailProactive problem-solvingAbility to handle multiple priorities
Languages:GermanEnglish
Tech Stack:SAPERPOrder managementOutlookEmailMicrosoft Office

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn