Account Manager - LATAM

WeTravel
Mexico, Costa Rica, Ecuador, Colombia
Workplace: RemoteFull timeUSD 32,000 - 32,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Customer service","Multitasking","Interpersonal skills","Problem-solving"]

Own and grow a portfolio of LATAM travel clients by providing day-to-day support, resolving issues, and maximizing adoption of the WeTravel platform. Collaborate with Sales, Customer Support, and Product to share customer feedback and shape improvements. Proactively identify upsell and cross-sell opportunities, nurture long-term relationships, and help ensure high client satisfaction in a remote-first SaaS environment.

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WeTravel
WeTravel
1 month ago

Account Manager - LATAM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own and grow a portfolio of LATAM travel clients by providing day-to-day support, resolving issues, and maximizing adoption of the WeTravel platform. Collaborate with Sales, Customer Support, and Product to share customer feedback and shape improvements. Proactively identify upsell and cross-sell opportunities, nurture long-term relationships, and help ensure high client satisfaction in a remote-first SaaS environment.
Location: Mexico, Costa Rica, Ecuador, Colombia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and nurture relationships with new and existing clients.
  • •Serve as a key point of contact for client questions and concerns.
  • •Resolve customer issues with a calm, proactive, and friendly approach.
  • •Identify opportunities to upsell or expand product usage.
  • •Collaborate cross-functionally with Sales, Support, and Product and share customer feedback to improve delivery.
Travel: Low travel

Pay and Benefits

Salary: USD 32,000 annually
Perks:Paid LeaveRemote WorkVolunteer Days

Key Requirements

  • •Fluent in English and Spanish (written and verbal).
  • •2+ years of experience in B2B account management or customer success.
  • •Excellent written and verbal communication skills.
  • •Strong interpersonal and customer service instincts.
  • •Ability to multitask and manage multiple clients and needs in a remote-first environment.
Experience:2+ yearsSaaSB2BTravel industryCRM
Skills:CommunicationCustomer serviceMultitaskingInterpersonal skillsProblem-solving
Languages:EnglishSpanish
Tech Stack:Hubspot CRMCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WeTravel
WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.
Industry: TravelTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn