Customer Service Advisor - English Speaker (Late Shift)

Farfetch
Lisbon, Porto
Workplace: HybridTemporaryFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Problem-solving","Teamwork","Empathy"]

Join Farfetch's Operations team in Lisbon or Porto as a Customer Service Advisor fluent in English. Provide exceptional multi-channel support (email, phone, chat), resolve queries, guide customers through our digital platforms, and collaborate with internal teams to improve localization and customer experience in a fast-paced fashion environment.

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Farfetch
Farfetch
1 month ago

Customer Service Advisor - English Speaker (Late Shift)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Join Farfetch's Operations team in Lisbon or Porto as a Customer Service Advisor fluent in English. Provide exceptional multi-channel support (email, phone, chat), resolve queries, guide customers through our digital platforms, and collaborate with internal teams to improve localization and customer experience in a fast-paced fashion environment.
Location: Lisbon, Porto
Workplace: Hybrid
Employment Type: Temporary · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the first point of contact, providing an optimum level of service to all of our customers, resolving their queries and requests across multiple channels (email, phone, and chat) within our customer promise
  • •Provide information and best advisory with regards to products and services and other related inquiries
  • •Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines
  • •Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention
  • •Advocate on your customer's needs working with other internal teams, namely by identifying and boosting localization initiatives

Pay and Benefits

Perks:TrainingFlexible Benefits

Key Requirements

  • •1 year of customer service experience, preferably in fashion or e-commerce
  • •Excellent written and spoken English
  • •Good IT skills (customer service tools and Windows) and ability to guide customers on digital platforms
  • •Excellent communication skills with the ability to resolve complex issues with a positive attitude
  • •Strong multitasking, attention to detail, critical thinking, and organizational skills
Experience:1+ yearsFashionE-commerceLuxuryCustomer service
Skills:CommunicationCustomer serviceProblem-solvingTeamworkEmpathy
Languages:English
Tech Stack:WindowsEmailChatCRM

Company Brief

Farfetch
Global online luxury fashion marketplace connecting consumers with boutiques and brands worldwide, offering curated designer clothing, accessories, and personalized shopping services through technology-driven retail solutions.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2007
WebsiteLinkedIn