ZayZoon

1 day ago

Customer Care Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own the end-to-end customer support experience across in-app chat and email, troubleshooting complex and sensitive inquiries and escalating when needed. Be the customer’s first point of contact, communicate clearly in plain language, and follow through so issues don’t fall through the cracks. Bring customer insights to product, finance, and legal teams by identifying patterns and friction points, and help improve Customer Care processes and tools.

Location: Calgary, Edmonton, Toronto, Vancouver, Winnipeg, Ottawa, Halifax, Moncton

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide thoughtful support and clear guidance as the first point of contact for customers via in-app chat and email.
•Troubleshoot complex or sensitive inquiries end-to-end, escalating to the right internal teams when needed.
•Share customer insights by identifying patterns, surfacing feedback, and contributing to product and growth decisions.
•Improve Customer Care processes by spotting what’s working and what isn’t and helping strengthen team systems.
•Stay curious about relevant tools and technology and bring ideas forward to the team.

Pay and Benefits

Salary: CAD 51,750 annually

Perks:Health InsuranceVisionDentalWellness StipendParental LeavePaid Leave

Key Requirements

•3+ years of experience in a high-volume, fast-paced customer service or support environment.
•Experience juggling multiple live chats and emails, triaging and prioritizing while keeping attention on customers.
•Clear, confident communication, including writing readable emails and explaining tricky concepts in plain language.
•Comfort adapting to new products, features, and processes as they roll out regularly.
•Strong troubleshooting and follow-through instincts until issues are fully resolved.

Experience:3+ years

Skills:CommunicationTroubleshootingCollaborationAdaptabilityOwnership

Tech Stack:Google WorkspaceSlackIn-app chatEmail

Company Brief

ZayZoon

Provides on-demand pay and payroll-integrated financial wellness solutions that let employees access earned wages before payday. Partners with employers to offer budgeting, savings, and financial education tools to improve workforce retention and financial health.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Calgary, Canada

Founded: 2014

Website LinkedIn

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ZayZoon

1 day ago

Customer Care Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Calgary, Edmonton, Toronto, Vancouver, Winnipeg, Ottawa, Halifax, Moncton

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide thoughtful support and clear guidance as the first point of contact for customers via in-app chat and email.
•Troubleshoot complex or sensitive inquiries end-to-end, escalating to the right internal teams when needed.
•Share customer insights by identifying patterns, surfacing feedback, and contributing to product and growth decisions.
•Improve Customer Care processes by spotting what’s working and what isn’t and helping strengthen team systems.
•Stay curious about relevant tools and technology and bring ideas forward to the team.

Pay and Benefits

Salary: CAD 51,750 annually

Perks:Health InsuranceVisionDentalWellness StipendParental LeavePaid Leave

Key Requirements

•3+ years of experience in a high-volume, fast-paced customer service or support environment.
•Experience juggling multiple live chats and emails, triaging and prioritizing while keeping attention on customers.
•Clear, confident communication, including writing readable emails and explaining tricky concepts in plain language.
•Comfort adapting to new products, features, and processes as they roll out regularly.
•Strong troubleshooting and follow-through instincts until issues are fully resolved.

Experience:3+ years

Skills:CommunicationTroubleshootingCollaborationAdaptabilityOwnership

Tech Stack:Google WorkspaceSlackIn-app chatEmail

Company Brief

ZayZoon

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Calgary, Canada

Founded: 2014

Website LinkedIn