IT Support Engineer

Anthropic
London
Workplace: OnsiteFull timeGBP 130,000 - 175,000 annuallyFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Troubleshooting","Communication","Ownership","Judgment","Service mindset"]

Support employees across a mostly macOS environment by triaging and resolving issues spanning hardware, software, networking, and accounts. Diagnose problems across macOS, ChromeOS, iOS, Android, and key SaaS tools including Google Workspace, Slack, GitHub, and Atlassian. Manage device enrollment and policy enforcement, assist with identity/access workflows, write Bash/Python automation, and join on-call to handle urgent escalations.

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FursaFursa
Anthropic
Anthropic
2 days ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support employees across a mostly macOS environment by triaging and resolving issues spanning hardware, software, networking, and accounts. Diagnose problems across macOS, ChromeOS, iOS, Android, and key SaaS tools including Google Workspace, Slack, GitHub, and Atlassian. Manage device enrollment and policy enforcement, assist with identity/access workflows, write Bash/Python automation, and join on-call to handle urgent escalations.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Triage and resolve issues across hardware, software, networking, and accounts using the ticketing system, Slack, and in-person support.
  • •Diagnose and fix device and platform issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
  • •Troubleshoot device enrollment, configuration profiles, and policy enforcement; support access management and employee lifecycle workflows (onboarding/offboarding/reorgs).
  • •Handle escalations requiring cross-team coordination and participate in an on-call rotation for urgent issues outside business hours.
  • •Write and maintain internal documentation/runbooks/KB articles, spot patterns in requests, and contribute to automation and onboarding operations as the team scales.

Pay and Benefits

Salary: GBP 130,000 - 175,000 annually
Perks:Paid LeaveParental Leave

Key Requirements

  • •Hands-on IT support experience in a fast-paced environment.
  • •Experience supporting macOS endpoints and being comfortable supporting ChromeOS, iOS, and Android.
  • •Experience administering Google Workspace and Slack (workspace management, permissions, troubleshooting).
  • •Understanding of identity and access fundamentals including SSO, MFA, and directory services.
  • •Basic scripting for automation (Bash or Python).
Education:Bachelor's
Skills:TroubleshootingCommunicationOwnershipJudgmentService mindset
Languages:English
Tech Stack:MacOSChromeOSIOSAndroidGoogle WorkspaceSlackGitHubAtlassianSSOMFADirectory servicesMDMBashPythonDNSDHCPVPNSlack administrationTicketing systemAV systems

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn