Beumer Group

1 month ago

Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

The Service Manager, Customer Support leads daily customer support and service operations to ensure timely, high-quality service delivery, adherence to SLAs, and strong customer satisfaction. You will oversee service delivery and contract performance, drive continuous improvement, and coordinate cross-functionally with KAMs, Engineering, Hotline and Field Service to optimize performance and P&L for service contracts.

Location: United States

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Manage daily customer support and service operations, including case management, service requests, and escalations
•Ensure adherence to SLAs, response times, and service quality standards
•Act as a point of escalation for complex customer issues and service failures
•Drive a customer-centric culture focused on responsiveness and resolution
•Run service delivery and contract performance for assigned customers

Travel: Medium travel

Pay and Benefits

Salary: USD 115,000 - 125,000 annually

Perks:Health InsuranceDental401kLife InsuranceVisionPaid LeaveAnnual Bonus

Key Requirements

•Bachelor’s degree in Business, Operations, Engineering, or related field preferred
•5–8+ years of experience in customer support or service operations
•2–4+ years in a supervisory or management role
•Experience in a service-driven or technical support environment, preferably in the intralogistics industry
•Strong customer service and escalation management skills; Experience with CRM and service management tools; Data-driven mindset with KPI and reporting experience

Experience:5-8 yearsIntralogisticsLogisticsIndustrial automation

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingOrganizational skillsLeadership

Languages:English

Tech Stack:CRMService management toolsTicketing systems

Company Brief

Beumer Group

Designs, manufactures and services intralogistics systems including conveying, loading, palletising, packaging and sortation solutions for industries such as logistics, cement, mining and food processing worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Beckum, Germany

Founded: 1935

Website LinkedIn

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Beumer Group

1 month ago

Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Manage daily customer support and service operations, including case management, service requests, and escalations
•Ensure adherence to SLAs, response times, and service quality standards
•Act as a point of escalation for complex customer issues and service failures
•Drive a customer-centric culture focused on responsiveness and resolution
•Run service delivery and contract performance for assigned customers

Travel: Medium travel

Pay and Benefits

Salary: USD 115,000 - 125,000 annually

Perks:Health InsuranceDental401kLife InsuranceVisionPaid LeaveAnnual Bonus

Key Requirements

•Bachelor’s degree in Business, Operations, Engineering, or related field preferred
•5–8+ years of experience in customer support or service operations
•2–4+ years in a supervisory or management role
•Experience in a service-driven or technical support environment, preferably in the intralogistics industry
•Strong customer service and escalation management skills; Experience with CRM and service management tools; Data-driven mindset with KPI and reporting experience

Experience:5-8 yearsIntralogisticsLogisticsIndustrial automation

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingOrganizational skillsLeadership

Languages:English

Tech Stack:CRMService management toolsTicketing systems

Company Brief

Beumer Group

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Beckum, Germany

Founded: 1935

Website LinkedIn