Operations Process Improvement Manager

Fever Up
Madrid
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Hands-on mindset","Communication","Stakeholder management","Process design","Data-driven decision-making"]

Design, implement, and continuously improve operational workflows across Secret Media Network to increase efficiency, scalability, and performance across regions. Lead process standardization, identify bottlenecks, and translate insights into scalable playbooks. Partner cross-functionally with Marketing, Product, Data, and Local teams, define KPIs for operational excellence, and drive adoption of process and tooling—leveraging AI automation with internal systems.

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FursaFursa
Fever Up
Fever Up
14 hours ago

Operations Process Improvement Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Design, implement, and continuously improve operational workflows across Secret Media Network to increase efficiency, scalability, and performance across regions. Lead process standardization, identify bottlenecks, and translate insights into scalable playbooks. Partner cross-functionally with Marketing, Product, Data, and Local teams, define KPIs for operational excellence, and drive adoption of process and tooling—leveraging AI automation with internal systems.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Design, implement, and continuously improve operational workflows across Secret Media Network.
  • •Identify inefficiencies and bottlenecks, and translate findings into scalable processes and standard ways of working across regions.
  • •Collaborate with Tech/Data teams to automate manual processes using AI tools and internal systems.
  • •Partner with stakeholders to ensure processes are adopted and maintained with clear operational playbooks.
  • •Define and track KPIs for operational efficiency and use data to drive continuous improvement.

Pay and Benefits

Perks:Health InsuranceDentalGym MembershipMeal AllowanceCommuter BenefitsLearning BudgetChildcare

Key Requirements

  • •Master’s degree in Engineering, Mathematics, Statistics, or Data Analytics (STEM).
  • •5+ years of experience in strategy/operations consulting, supply chain, media operations, marketing operations, or production management in fast-paced digital-first environments.
  • •Strong experience in process design, optimization, and workflow automation.
  • •Comfortable working with data and defining KPIs to measure performance and drive decisions.
  • •Experience with automation tools (e.g., Zapier, Make, Notion, Airtable) and familiarity with AI tools; strong communication in English.
Experience:5+ yearsStrategyOperations consultingSupply chainMedia operationsMarketing operationsProduction managementDigital-first
Education:
Skills:Hands-on mindsetCommunicationStakeholder managementProcess designData-driven decision-making
Languages:EnglishSpanish
Tech Stack:AIZapierMakeNotionAirtableKPIs

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn