Tyson Foods

1 day ago

Advisor HR - Cumming Plant, GA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide process and transactional HR support as the first point of contact for employees through case management in ServiceNow plus chat and phone support. Handle high-volume walk-up inquiries and first-level HR system/navigation questions, including intake data, personal information updates, and LOA support. Monitor HR inboxes, respond or escalate issues to the People Operations team, Centers of Excellence, HR Directors, or leadership, and help improve support SLAs and KPIs.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the first point of contact for HR users via ServiceNow case management, chat, and phone support.
•Manage high-volume walk-up support and route incoming support calls to the People Operations team when needed.
•Resolve first-level support requests involving HR system navigation, intake data, and updates to employees’ personal information.
•Provide support for LOA intake and navigation, following established procedures for routine correspondence.
•Monitor HR inboxes and respond or escalate issues to the appropriate team, and support faster HR support SLAs to meet KPIs.

Key Requirements

•Bachelor’s degree or an equivalent combination of education and experience.
•2+ years in a relevant customer support role with past data entry experience.
•Intermediate computer skills, including generating letters, spreadsheets/graphics, and creating simple queries and formatted data outputs.
•Proficiency in Microsoft Excel, Word, and PowerPoint; understanding of HR systems and processes is a plus.
•Excellent verbal and written communication, customer service skills, basic analytical/troubleshooting ability, and the ability to multi-task in a fast-paced environment.

Experience:2+ years

Education:Bachelor's

Skills:Customer serviceCommunicationTroubleshootingPlanningMulti-tasking

Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAP/HRWorkday

Company Brief

Tyson Foods

Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.

Industry: Food Production

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Springdale, United States

Founded: 1935

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Tyson Foods

1 day ago

Advisor HR - Cumming Plant, GA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the first point of contact for HR users via ServiceNow case management, chat, and phone support.
•Manage high-volume walk-up support and route incoming support calls to the People Operations team when needed.
•Resolve first-level support requests involving HR system navigation, intake data, and updates to employees’ personal information.
•Provide support for LOA intake and navigation, following established procedures for routine correspondence.
•Monitor HR inboxes and respond or escalate issues to the appropriate team, and support faster HR support SLAs to meet KPIs.

Key Requirements

•Bachelor’s degree or an equivalent combination of education and experience.
•2+ years in a relevant customer support role with past data entry experience.
•Intermediate computer skills, including generating letters, spreadsheets/graphics, and creating simple queries and formatted data outputs.
•Proficiency in Microsoft Excel, Word, and PowerPoint; understanding of HR systems and processes is a plus.
•Excellent verbal and written communication, customer service skills, basic analytical/troubleshooting ability, and the ability to multi-task in a fast-paced environment.

Experience:2+ years

Education:Bachelor's

Skills:Customer serviceCommunicationTroubleshootingPlanningMulti-tasking

Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAP/HRWorkday

Company Brief

Tyson Foods

Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.

Industry: Food Production

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Springdale, United States

Founded: 1935

Glassdoor: 3.5

Website LinkedIn Glassdoor