Customer Service Officer - Spare Parts

Support spare parts customers across phone, email, portals, and in person, managing enquiries, quotations, orders, and procurement activities. Coordinate end-to-end spare parts fulfilment, including logistics and import/export documentation, while keeping customers informed on order progress. Prepare and process customer and supplier invoices to support AR and financial processing. Maintain accurate records in SAP and Microsoft 365, resolve customer issues, and contribute to continuous improvement using approved digital and AI tools.