Customer Service - Bilingual - Portuguese

Sutherland
Louisville
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Empathetic","Patient","Communication","Teamwork","Adaptability"]

Handle inbound customer inquiries via phone and email with professionalism and speed. Assist users with account management, troubleshooting, and resolving issues like login problems, transaction disputes, and lineup errors. Explain fantasy sports rules, scoring systems, and gameplay mechanics accurately and empathetically. Maintain CRM documentation, meet call center performance metrics, and escalate complex cases to the appropriate team while staying current on sports seasons, contests, and promotions.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Service - Bilingual - Portuguese

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Handle inbound customer inquiries via phone and email with professionalism and speed. Assist users with account management, troubleshooting, and resolving issues like login problems, transaction disputes, and lineup errors. Explain fantasy sports rules, scoring systems, and gameplay mechanics accurately and empathetically. Maintain CRM documentation, meet call center performance metrics, and escalate complex cases to the appropriate team while staying current on sports seasons, contests, and promotions.
Location: Louisville
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries via phone and email professionally and timely.
  • •Assist users with account management, contest participation, and technical troubleshooting.
  • •Explain fantasy sports rules, scoring systems, and gameplay mechanics clearly and accurately.
  • •Resolve issues including login problems, transaction disputes, and lineup errors with empathy and efficiency.
  • •Document interactions and resolutions in the CRM, meet performance metrics, and escalate unresolved cases as needed.

Pay and Benefits

Perks:Paid Leave401kHealth InsuranceDentalVisionEap

Key Requirements

  • •Fluent in Portuguese and English, with strong written communication skills.
  • •Minimum of one year of customer service experience.
  • •High school diploma or equivalent.
  • •Ability to type 35+ words per minute.
  • •Must have US-based work eligibility and live and work in the US during employment.
Experience:1+ yearsCustomer service
Education:High School
Skills:EmpatheticPatientCommunicationTeamworkAdaptability
Languages:PortugueseEnglish
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor