VinSolutions Performance Manager

AutoTrader.com
North Carolina, South Carolina, West Virginia, Pennsylvania, Virginia, New Jersey, Maryland, Delaware, Georgia, Florida
Workplace: RemoteFull timeUSD 82,500 - 123,700 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Client relationship management","Problem-solving","Communication","Listening","Influencing change"]

Own and grow client relationships for a regional portfolio, ensuring customer needs drive priorities to retain accounts and protect revenue even without long-term contracts. Conduct onsite visits and virtual screen shares to increase product utilization, improve dealer business processes, and identify “at risk” customers needing turnaround plans. Monitor performance and trends, manage account progress, collaborate with other Performance Managers, and maintain product knowledge on new releases and enhancements.

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FursaFursa
AutoTrader.com
AutoTrader.com
3 days ago

VinSolutions Performance Manager

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Last checked: 13 hours agoStatus: Live

Job Summary

Own and grow client relationships for a regional portfolio, ensuring customer needs drive priorities to retain accounts and protect revenue even without long-term contracts. Conduct onsite visits and virtual screen shares to increase product utilization, improve dealer business processes, and identify “at risk” customers needing turnaround plans. Monitor performance and trends, manage account progress, collaborate with other Performance Managers, and maintain product knowledge on new releases and enhancements.
Location: North Carolina, South Carolina, West Virginia, Pennsylvania, Virginia, New Jersey, Maryland, Delaware, Georgia, Florida
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage the progress and results of accounts in an assigned portfolio to drive client retention.
  • •Build and maintain relationships with clients and drive customers’ needs into priorities, decisions, and activities.
  • •Retain clients through onsite visits and virtual screen-share engagements to increase product utilization and improve dealer business processes.
  • •Identify key barriers and problems preventing clients from meeting business objectives and develop action plans, including for “at risk” clients.
  • •Monitor and analyze account performance and trends, respond to system red flags/emergencies, and collaborate with other Performance Managers for consistent client experiences.
Travel: Extensive travel

Pay and Benefits

Salary: USD 82,500 - 123,700 annually
Perks:Health Insurance401kPaid LeaveParental LeaveWellness Stipend

Key Requirements

  • •Bachelor's degree in a related discipline and 4 years’ experience in a related field (or equivalent combinations such as a master’s with 2 years, Ph.D. with up to 1 year, or 8 years’ experience).
  • •Valid driver’s license and safe driving capability.
  • •Proven ability to influence change within a dealership.
  • •Direct retail automotive experience in roles such as General Manager, General Sales Manager, Sales Manager, Finance Manager, BDC Manager, or similar.
  • •Ability to work remotely with the capability to follow standard practices and procedures, and learn complex technology/web-based systems.
Experience:4+ yearsRetail automotiveDealershipSoftware utilization
Education:Bachelor's
Skills:Client relationship managementProblem-solvingCommunicationListeningInfluencing change
Licenses:Valid driver's license
Tech Stack:Microsoft suiteScreen share technologiesWeb-based systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn