Senior Director, Sales – North America Verticals

Freshworks
Boston
Workplace: HybridFull timeUSD 288,320 - 356,160 annuallyFunction: SalesExperience: 15+ yearsSkills: ["Strategic leadership","Operating discipline","Coaching and development","Executive presence","Cross-functional influence"]

Lead Freshworks’ North America vertical sales organization across Manufacturing, State, Local & Education (SLED), and Federal/Government, reporting to the SVP & GM of America’s Sales. Build and execute vertical go-to-market strategy, coach sales leaders, and own revenue performance from pipeline generation and forecasting through deal execution. Create scalable operating models, enforce inspection discipline, and collaborate cross-functionally to drive predictable enterprise SaaS growth.

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Freshworks
Freshworks
2 days ago

Senior Director, Sales – North America Verticals

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Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Lead Freshworks’ North America vertical sales organization across Manufacturing, State, Local & Education (SLED), and Federal/Government, reporting to the SVP & GM of America’s Sales. Build and execute vertical go-to-market strategy, coach sales leaders, and own revenue performance from pipeline generation and forecasting through deal execution. Create scalable operating models, enforce inspection discipline, and collaborate cross-functionally to drive predictable enterprise SaaS growth.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Director level

Key Responsibilities

  • •Lead the North America vertical sales organization focused on Manufacturing, SLED, and Federal/Government.
  • •Lead, coach, and develop the sales leaders for each vertical, establishing performance, accountability, and execution standards.
  • •Develop and execute vertical sales strategy aligned to North America and enterprise growth objectives.
  • •Own revenue performance including pipeline generation, forecasting, deal execution, productivity, and attainment across the verticals.
  • •Build scalable operating models and represent the vertical organization within the North America sales leadership team, driving cross-functional go-to-market strategy.

Pay and Benefits

Salary: USD 288,320 - 356,160 annually
Equity and Bonus:Equity

Key Requirements

  • •15+ years of progressive sales experience, ideally in enterprise software or SaaS.
  • •8+ years of sales leadership experience, including 5+ years leading managers at a second- or third-line leadership level.
  • •Demonstrated success building and scaling high-performing enterprise sales organizations through multiple leadership layers.
  • •Strong experience selling into SLED and/or Federal/Government markets, including public-sector buying cycles, procurement, contracting requirements, and go-to-market dynamics.
  • •Deep understanding of complex enterprise SaaS sales cycles, including executive engagement, multi-threaded decision processes, procurement, security/legal, implementation, and commercial negotiations.
Experience:15+ yearsSaaSEnterprise softwarePublic sectorSLEDFederal/GovernmentVertical sales
Skills:Strategic leadershipOperating disciplineCoaching and developmentExecutive presenceCross-functional influence
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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