Customer Experience Banker

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Relationship management","Communication","Presentation","Sales","Problem-solving"]

Serve as a Financial Concierge for walk-in customers, helping retain and grow consumer and business relationships. Proactively identify customer financial goals, recommend deposit, loan, and other banking products, and accurately process transactions while providing exemplary service. Educate customers on banking services and technology, resolve issues, and follow a disciplined sales and referral process to expand relationships, while complying with operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
1 day ago

Customer Experience Banker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Serve as a Financial Concierge for walk-in customers, helping retain and grow consumer and business relationships. Proactively identify customer financial goals, recommend deposit, loan, and other banking products, and accurately process transactions while providing exemplary service. Educate customers on banking services and technology, resolve issues, and follow a disciplined sales and referral process to expand relationships, while complying with operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and effectively resolve customer issues.
  • •Understand and educate customers on consumer deposit products and consumer lending.
  • •Proactively identify opportunities to grow customer relationships using disciplined sales, new customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Pay and Benefits

Perks:Health InsuranceWellness StipendLife InsuranceDisability InsuranceRetirement SavingsPaid LeavePaid Holidays

Key Requirements

  • •High School Diploma or GED and at least 1 year of customer service or military service in an administrative, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •Subject to additional background check requirements, including providing fingerprints as required by NMLS regulations.
  • •Preferred: 1+ year of customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial services
Education:Bachelor's
Skills:Customer serviceRelationship managementCommunicationPresentationSalesProblem-solving
Licenses:NMLS
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn