Customer Service Representative (Part Time) - Lubbock

Prosperity Bancshares
United States
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Active listening","Empathy","Communication","Multitasking","Time management"]

Provide customer service for inbound calls about products, services, and inquiries. Assist customers with using products and perform technical troubleshooting, while building positive, sustainable relationships through clear and empathetic communication. You’ll resolve issues using active listening, explain solutions, follow up as needed, update customer information, and meet call-handling goals while following established procedures and policies.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Prosperity Bancshares
Prosperity Bancshares
8 months ago

Customer Service Representative (Part Time) - Lubbock

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Provide customer service for inbound calls about products, services, and inquiries. Assist customers with using products and perform technical troubleshooting, while building positive, sustainable relationships through clear and empathetic communication. You’ll resolve issues using active listening, explain solutions, follow up as needed, update customer information, and meet call-handling goals while following established procedures and policies.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide thorough, friendly, and effective customer service to customers in a timely and accurate manner.
  • •Resolve customer issues by clarifying needs, determining causes, explaining best solutions, submitting corrections/adjustments, and following up when applicable.
  • •Maintain comprehensive working knowledge of all systems.
  • •Update customer information during and after each call.
  • •Meet personal and team call-handling goals and notify supervisors of problems or unusual matters while following communication procedures, guidelines, and policies.

Key Requirements

  • •High school diploma or GED.
  • •1 year minimum experience preferred with strong customer service and active listening in a call center and/or banking environment.
  • •Advanced computer skills and proficiency using multiple screens.
  • •Ability to read, write, and verbally communicate effectively with customers and coworkers.
  • •Ability to multi-task, prioritize, manage time effectively, and be detail-oriented.
Experience:1+ yearsCall centerBanking
Education:High School
Skills:Active listeningEmpathyCommunicationMultitaskingTime management

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn