Department Manager - Edinburgh (Edinburgh, GB)

Sephora
Edinburgh
Workplace: OnsiteFull timeFunction: OtherSkills: ["Leadership","Coaching","Customer service","Communication","Organisation"]

Lead and coach a team of Beauty Advisors to deliver exceptional, personalised customer experiences while running day-to-day store operations. Drive service, sales, and artistry excellence by setting goals, developing performance, and managing employee relations. Own commercial results through KPI monitoring and trend analysis, oversee Booxi and My Skin Diag operations, and ensure strong stock, cash, audit, and loss-prevention standards. Support merchandising updates and resolve customer queries professionally.

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Sephora
Sephora
2 days ago

Department Manager - Edinburgh (Edinburgh, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead and coach a team of Beauty Advisors to deliver exceptional, personalised customer experiences while running day-to-day store operations. Drive service, sales, and artistry excellence by setting goals, developing performance, and managing employee relations. Own commercial results through KPI monitoring and trend analysis, oversee Booxi and My Skin Diag operations, and ensure strong stock, cash, audit, and loss-prevention standards. Support merchandising updates and resolve customer queries professionally.
Location: Edinburgh
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and inspire your team to deliver exceptional service and a seamless in-store experience.
  • •Enable training and development to build expertise in makeup, skincare, fragrance, selling skills, and Sephora service behaviours.
  • •Set goals, support performance, and create personalised development plans for team growth.
  • •Drive commercial performance by monitoring KPIs, analysing trends, and leading the team to meet and exceed sales targets.
  • •Oversee stock and cash operations, including deliveries, replenishment, audits, loss prevention, cash handling, and operational standards.

Pay and Benefits

Perks:Learning BudgetCommissionEmployee DiscountPaid LeaveWellness StipendHoliday AllowanceMeal Allowance

Key Requirements

  • •Proven experience in a leadership role in retail with oversight of floor, stock, or cash operations.
  • •Strong leadership capability to inspire, motivate, and guide a diverse team.
  • •Excellent customer service and communication skills with a natural ability to build rapport and deliver personalised experiences.
  • •A commercial mindset with experience driving sales performance and achieving targets.
  • •Experience managing employee relations processes such as attendance, performance concerns, and disciplinary steps.
Experience:RetailBeauty
Skills:LeadershipCoachingCustomer serviceCommunicationOrganisation
Tech Stack:BooxiMy Skin Diag

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn