Senior Technical Account Manager, Identity Security

Cyera
New York
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Problem-solving","Communication","Interpersonal skills","Stakeholder management","Collaboration","Attention to detail","Self-motivated"]

Serve as the trusted technical partner for enterprise customers adopting Cyera’s identity security platform. Lead onboarding and ongoing customer lifecycle engagements, including strategy sessions, architecture deep dives, training, and QBRs. Collaborate with Engineering, Product, and Sales to resolve technical challenges, drive product adoption, and advocate for customer needs. Monitor health and usage to renew, expand accounts, and improve repeatable processes across your portfolio.

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FursaFursa
Cyera
Cyera
2 days ago

Senior Technical Account Manager, Identity Security

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Last checked: 21 hours agoStatus: Live

Job Summary

Serve as the trusted technical partner for enterprise customers adopting Cyera’s identity security platform. Lead onboarding and ongoing customer lifecycle engagements, including strategy sessions, architecture deep dives, training, and QBRs. Collaborate with Engineering, Product, and Sales to resolve technical challenges, drive product adoption, and advocate for customer needs. Monitor health and usage to renew, expand accounts, and improve repeatable processes across your portfolio.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the voice of the customer internally, advocating for customer needs and requirements.
  • •Lead technical onboarding for new customers to ensure a smooth, positive experience.
  • •Renew and grow accounts by monitoring usage and engagement, identifying upsell and renewal opportunities.
  • •Work with Product teams to educate customers, drive product adoption, and inform product decisions.
  • •Manage the customer lifecycle from onboarding onward, including engagements like strategy sessions, architecture deep dives, training, and QBRs.

Pay and Benefits

Perks:Remote WorkPaid LeaveHealth InsuranceVisionDentalSick TimeLife InsuranceDisability Insurance

Key Requirements

  • •5+ years in customer-facing roles such as Technical Account Management, Professional Services, Solution Engineering, Technical Support, or Customer Success.
  • •Strong problem-solving skills to troubleshoot complex technical issues and drive resolution.
  • •Extensive experience delivering cyber/identity solutions to large enterprise customers.
  • •Experience partnering with technical end customers (IT practitioners, Developers, DevOps, Identity & Security teams).
  • •Proven track record owning customer relationships across onboarding, renewal, and expansion.
Experience:5+ yearsEnterpriseCybersecurityIdentity securityCustomer success
Skills:Problem-solvingCommunicationInterpersonal skillsStakeholder managementCollaborationAttention to detailSelf-motivated

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor