Magic

4 months ago

Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Join a remote live chat support team delivering real-time assistance to customers, handling multiple chats, resolving product inquiries, and turning frustrated users into brand advocates. You’ll work 40 hours weekly during US business hours, coordinate via live chat and social channels, and contribute to a proactive customer success function from a fully remote setup.

Location: Philippines

Workplace: Remote

Employment Type: Freelance

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer client inquiries via the customer interface platform and through Facebook and email.
•Address issues with orders and product inquiries via the customer interface platform and social channels.
•Track shipments and backend shipping inquiries.
•Conduct general research to support customer inquiries.
•Update addresses and client information in the system.

Pay and Benefits

Salary: USD 5 hourly

Perks:Remote WorkHands-on

Key Requirements

•1 year live chat experience
•Strong English communication skills, both verbal and written
•Can work 40 hours a week during US business hours, must be open to shifting schedule
•No other commitments, can start ASAP
•Has own work-from-home equipment: Internet speed at least 50mbps; Core i5 or equivalent; webcam & headset

Experience:Customer supportLive chatCustomer service

Skills:CommunicationEmpathyProblem-solvingTime managementMultitasking

Languages:English

Tech Stack:Live chatFacebookEmailInternet

Company Brief

Magic

Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.

Industry: Professional Services

Company Size: Large (251 to 1,000 employees)

Revenue: USD 50M to 100M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Magic

4 months ago

Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Freelance

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer client inquiries via the customer interface platform and through Facebook and email.
•Address issues with orders and product inquiries via the customer interface platform and social channels.
•Track shipments and backend shipping inquiries.
•Conduct general research to support customer inquiries.
•Update addresses and client information in the system.

Pay and Benefits

Salary: USD 5 hourly

Perks:Remote WorkHands-on

Key Requirements

•1 year live chat experience
•Strong English communication skills, both verbal and written
•Can work 40 hours a week during US business hours, must be open to shifting schedule
•No other commitments, can start ASAP
•Has own work-from-home equipment: Internet speed at least 50mbps; Core i5 or equivalent; webcam & headset

Experience:Customer supportLive chatCustomer service

Skills:CommunicationEmpathyProblem-solvingTime managementMultitasking

Languages:English

Tech Stack:Live chatFacebookEmailInternet

Company Brief

Magic

Industry: Professional Services

Company Size: Large (251 to 1,000 employees)

Revenue: USD 50M to 100M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.3

Website LinkedIn Glassdoor