VIP Relationship Manager, Vietnam

OKX
Vietnam
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Written communication","Stakeholder management","Client relationship management","Multitasking","Analysis","Pressure management"]

Manage and grow relationships with VIP clients in Vietnam, strengthening rapport through consistent communication and customer service processes. Analyze client behavior to produce key customer analysis reports, monitor VIP status, and coordinate cross-departmental stakeholders to deliver strong service experiences. Drive growth through product offerings and offline marketing activities, partner with marketing on brand awareness and lead generation, and maintain accurate client data for weekly reporting.

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FursaFursa
OKX
OKX
21 hours ago

VIP Relationship Manager, Vietnam

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Manage and grow relationships with VIP clients in Vietnam, strengthening rapport through consistent communication and customer service processes. Analyze client behavior to produce key customer analysis reports, monitor VIP status, and coordinate cross-departmental stakeholders to deliver strong service experiences. Drive growth through product offerings and offline marketing activities, partner with marketing on brand awareness and lead generation, and maintain accurate client data for weekly reporting.
Location: Vietnam
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage relationships with VIP clients in the local market.
  • •Cultivate and strengthen relationships through consistent communication and rapport-building.
  • •Develop and implement customer service processes and systems, including monitoring key customer status.
  • •Analyze client behavior to identify needs and prepare key customer analysis reports.
  • •Drive growth through product offerings and offline marketing activities/events/campaigns, and partner with marketing teams on lead and conversion initiatives.

Key Requirements

  • •4+ years of experience in sales and client services within the international financial sector, preferably banking or investments.
  • •Proven experience managing client portfolios, including institutional clients, high net-worth individuals, and private bank customers.
  • •Strong communication and written skills in English and Vietnamese.
  • •Ability to thrive under pressure, meet tight deadlines, and multitask effectively.
  • •Experience working with trading platforms or exchanges is highly advantageous.
Experience:4+ yearsInternational financial sectorBankingInvestmentsInstitutional clientsHigh net-worthPrivate bankingTrading platformsExchangesCrypto
Skills:CommunicationWritten communicationStakeholder managementClient relationship managementMultitaskingAnalysisPressure management
Languages:EnglishVietnamese

Company Brief

OKX
Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Victoria, Seychelles
Founded: 2017
WebsiteLinkedIn