Loss Prevention Partner

Waitrose & Partners
Cardiff
Workplace: OnsitePart timeGBP 29,000 - 41,000 annuallyFunction: Security & Public SafetySkills: ["Communication","Conflict resolution","Attention to detail","Customer service","Relationship building"]

Protect the shop floor and customers by investigating shrinkage trends, escalating profit protection issues, and monitoring CCTV for suspicious behaviour. Patrol to deter theft and mitigate malicious harm, manage shrinkage performance within budget and risk appetite, and de-escalate conflicts professionally, including detaining or banning individuals where required. Support investigations and coach fellow Partners to minimise shrinkage and complete procedures correctly on a rota across evenings and weekends.

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Waitrose & Partners
Waitrose & Partners
12 hours ago

Loss Prevention Partner

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Protect the shop floor and customers by investigating shrinkage trends, escalating profit protection issues, and monitoring CCTV for suspicious behaviour. Patrol to deter theft and mitigate malicious harm, manage shrinkage performance within budget and risk appetite, and de-escalate conflicts professionally, including detaining or banning individuals where required. Support investigations and coach fellow Partners to minimise shrinkage and complete procedures correctly on a rota across evenings and weekends.
Location: Cardiff
Workplace: Onsite
Employment Type: Part time · Permanent
Job Function: Security & Public Safety

Key Responsibilities

  • •Be a point of contact for branch profit protection issues and escalate as required.
  • •Mitigate the risk of malicious harm to Partners and customers.
  • •Manage shrinkage performance within budget and risk appetite.
  • •Address external/internal dishonesty, procedural failure, and administrative error related to shrinkage.
  • •Patrol the shop floor and monitor CCTV; de-escalate conflict and support investigations as required.

Pay and Benefits

Salary: GBP 29,000 - 41,000 annually

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Confidence in resolving conflict and de-escalating situations professionally.
  • •Strong attention to detail to spot trends and signs of profit loss.
  • •Good customer service and relationship-building skills.
  • •Ability to work a rota including evenings and weekends (part-time hours).
Experience:Loss preventionCustomer facing
Skills:CommunicationConflict resolutionAttention to detailCustomer serviceRelationship building

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn