3 days ago

Customer Success Consultant - Indirect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Drive partner and customer success for Lumen’s GPS segment by building success plans, monitoring usage and health indicators, and removing adoption roadblocks. Manage renewal-related metrics, strengthen value-based relationships, and share insight-driven thought leadership. Identify and qualify upsell/cross-sell opportunities in partnership with sales, while applying revenue retention and growth practices. Triage risks, determine root causes, and coordinate cross-functional support to improve customer outcomes and profit margins.

Location: Minnesota, Oregon, Washington

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Construct and implement partner and customer success plans to drive value realization.
•Monitor partner/customer metrics, including usage, consumption, health indicators, and renewal dates.
•Assess product/portal adoption maturity, address adoption roadblocks, and promote self-service usage.
•Identify and qualify upsell/cross-sell expansion opportunities and partner with sales to engage accordingly.
•Implement revenue management and retention/growth strategies, manage risks, and coordinate cross-functional support to resolve issues.

Pay and Benefits

Salary: USD 75,282 - 105,151 annually

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

•5+ years of customer success or account management experience.
•Bachelor’s degree (or equivalent work experience).
•Experience working with large and medium enterprise customers.
•Excellent communication and interpersonal skills to build strategic customer relationships, including negotiation ability.
•Strong analytical skills to translate data into customer insights, plus working knowledge of MS Office.

Experience:Customer successAccount managementEnterprise customers

Education:Bachelor's

Skills:CommunicationInterpersonal skillsRelationship buildingNegotiationAnalytical thinking

Tech Stack:MS Office

Company Brief

Lumen

Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.

Industry: Telecommunications

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Monroe, United States

Website LinkedIn

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Lumen

3 days ago

Customer Success Consultant - Indirect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Minnesota, Oregon, Washington

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Construct and implement partner and customer success plans to drive value realization.
•Monitor partner/customer metrics, including usage, consumption, health indicators, and renewal dates.
•Assess product/portal adoption maturity, address adoption roadblocks, and promote self-service usage.
•Identify and qualify upsell/cross-sell expansion opportunities and partner with sales to engage accordingly.
•Implement revenue management and retention/growth strategies, manage risks, and coordinate cross-functional support to resolve issues.

Pay and Benefits

Salary: USD 75,282 - 105,151 annually

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

•5+ years of customer success or account management experience.
•Bachelor’s degree (or equivalent work experience).
•Experience working with large and medium enterprise customers.
•Excellent communication and interpersonal skills to build strategic customer relationships, including negotiation ability.
•Strong analytical skills to translate data into customer insights, plus working knowledge of MS Office.

Experience:Customer successAccount managementEnterprise customers

Education:Bachelor's

Skills:CommunicationInterpersonal skillsRelationship buildingNegotiationAnalytical thinking

Tech Stack:MS Office

Company Brief

Lumen

Industry: Telecommunications

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Monroe, United States

Website LinkedIn