AIx Field Service Engineer

Applied Materials
Taiwan
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Consensus building","Mentoring","Problem-solving","Troubleshooting","Communication"]

Serve as the primary point of contact for customer-site AIx digital tools, troubleshooting issues and supporting complex problem resolution using data analytics. Drive continual improvement of digital tools, manage model propagation and dashboard configuration, and monitor signals for short- and long-term trends. Provide informal guidance to teammates, mentor others on troubleshooting methodologies, and apply BKM modeling techniques while building consensus with customers and internal teams.

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Applied Materials
Applied Materials
3 days ago

AIx Field Service Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for customer-site AIx digital tools, troubleshooting issues and supporting complex problem resolution using data analytics. Drive continual improvement of digital tools, manage model propagation and dashboard configuration, and monitor signals for short- and long-term trends. Provide informal guidance to teammates, mentor others on troubleshooting methodologies, and apply BKM modeling techniques while building consensus with customers and internal teams.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Identify areas for improvement to drive continual improvement for digital tools used by customers.
  • •Act as the main point of contact for all digital tool issues within the site and with HQ.
  • •Support complex problems and propose new ways to solve issues using multiple sources of information and data analytics.
  • •Own model propagation and dashboard configuration, and monitor signals for short- and long-term trends.
  • •Provide mentoring on troubleshooting methodologies and support team members in learning new tools and processes.
Travel: Medium travel

Pay and Benefits

Perks:Travel AllowanceLearning BudgetEmployee AssistanceWellness Stipend

Key Requirements

  • •Provide support and troubleshooting for customer-site AIx digital tools, building consensus on sensitive or difficult issues.
  • •Support complex issue resolution using technical experience, judgment, and data-driven sources.
  • •Configure dashboards and handle model propagation while monitoring signals for short- and long-term trends.
  • •Use BKM modeling techniques and understand Applied’s digital products and applications.
  • •Understand equipment and fab operations, including familiarity with Etch (Sym3).
Skills:Consensus buildingMentoringProblem-solvingTroubleshootingCommunication
Tech Stack:Digital toolsData analyticsDashboard configurationModel propagationBKM modelingEtch (Sym3)

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
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