Sr. Manager - Ops Excellence

Majid Al Futtaim
Dubai
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Cross-functional collaboration","Analytical thinking","Structured problem-solving","Stakeholder management"]

Lead operational excellence across ecommerce fulfilment and omnichannel execution, designing and rolling out standardized, scalable operating models. Own SOPs and process frameworks across store-linked operations and dark store/DC interfaces, driving process diagnostics, root-cause analysis, and redesign of core workflows. Improve demand forecasting, redesign stock correction with automation opportunities, and establish governance to ensure compliance, SOP adherence, and disciplined implementation.

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Majid Al Futtaim
Majid Al Futtaim
4 days ago

Sr. Manager - Ops Excellence

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead operational excellence across ecommerce fulfilment and omnichannel execution, designing and rolling out standardized, scalable operating models. Own SOPs and process frameworks across store-linked operations and dark store/DC interfaces, driving process diagnostics, root-cause analysis, and redesign of core workflows. Improve demand forecasting, redesign stock correction with automation opportunities, and establish governance to ensure compliance, SOP adherence, and disciplined implementation.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead end-to-end operational excellence initiatives across ecommerce fulfilment, store-linked operations, dark store/DC interfaces, and omnichannel execution.
  • •Define, redesign, and standardize core operating processes to improve efficiency, consistency, governance, and execution quality.
  • •Own the design and rollout of SOPs and operating frameworks by format/function.
  • •Drive process diagnostics, root-cause analysis, process mapping, and redesign across critical operational pain points.
  • •Establish governance mechanisms to monitor operational compliance, SOP adherence, and implementation progress.

Key Requirements

  • •Bachelor’s degree in Engineering, Business, Supply Chain, Operations, or a related field.
  • •8–12+ years of experience in operational excellence, process improvement, continuous improvement, transformation, or retail/ecommerce operations.
  • •Strong background in SOP design, process optimization, and operational transformation using lean/problem-solving techniques.
  • •Proven ability to lead cross-functional change initiatives in complex, multi-stakeholder environments.
  • •Experience influencing senior stakeholders and leading teams, with analytical, PMO, and structured problem-solving skills.
Experience:8+ yearsRetailEcommerceOmnichannelSupply chainGrocery retailProcess improvementOperational excellence
Education:Bachelor's in Engineering, Business, Supply Chain, Operations or related field
Skills:LeadershipCross-functional collaborationAnalytical thinkingStructured problem-solvingStakeholder management

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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