Service Parts Advisor

Lucid Motors
San Jose
Workplace: OnsiteFull timeUSD 30 - 41 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Independent work","Decision-making","Organizational skills","Attention to detail","Communication"]

Oversee parts operations at the service center to maximize customer satisfaction and improve ROI through efficient parts inventory management. Maintain perpetual and annual inventory controls, order and receive parts (including special orders), manage parts transfers between Lucid service locations, generate parts estimates for customers/insurance/internal fleet, and stay current on part revisions while supporting high First Time Fill Rate and warranty returns.

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FursaFursa
Lucid Motors
Lucid Motors
4 days ago

Service Parts Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Oversee parts operations at the service center to maximize customer satisfaction and improve ROI through efficient parts inventory management. Maintain perpetual and annual inventory controls, order and receive parts (including special orders), manage parts transfers between Lucid service locations, generate parts estimates for customers/insurance/internal fleet, and stay current on part revisions while supporting high First Time Fill Rate and warranty returns.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Effectively manage parts inventory by anticipating and addressing business needs to optimize operations.
  • •Maintain accurate parts inventory control systems, including perpetual and annual inventories.
  • •Order inventory and special-order parts for repairs, and receive and stock parts efficiently in storage/bins.
  • •Generate parts estimates for customers, insurance companies, or internal fleet vehicles to be sold by service advisors.
  • •Maintain First Time Fill Rate (FTFR) for the Parts Department and organize parts warranty returns in the system and physically.

Pay and Benefits

Salary: USD 30 - 41 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid HolidaysRetirement

Key Requirements

  • •2–5 years of experience as a Service Parts Advisor (back counter), efficiently dispatching parts to technicians to support seamless operations.
  • •Proficiency in searching a parts catalog to fulfill specific repair needs.
  • •Willingness to obtain forklift certification.
  • •Ability to work independently and make timely decisions in a fast-paced environment to minimize downtime on repairs.
  • •Excellent communication and customer service skills.
Experience:2-5 yearsAutomotive
Education:
Skills:Independent workDecision-makingOrganizational skillsAttention to detailCommunication
Licenses:Driver's license
Certifications:Forklift certificationCPR training
Languages:English
Tech Stack:Microsoft OfficeProprietary DMSParts catalog

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn