Helpdesk Technician

Interactive Brokers Group
Hong Kong
Workplace: HybridFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: bachelorsSkills: ["Analytical","Problem-solving","Troubleshooting","Communication","Initiative","Methodical"]

Provide client technical support for Interactive Brokers’ trading platforms across desktop, mobile, and web offerings. Respond to client inquiries via phone, chat, and tickets; troubleshoot software and connectivity issues; and help manage and escalate bug reports and wide-scale technical problems. You’ll liaise with internal teams to ensure timely resolution, applying analytical, methodical problem-solving to support clients using global brokerage tools.

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Interactive Brokers Group
Interactive Brokers Group
2 months ago

Helpdesk Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide client technical support for Interactive Brokers’ trading platforms across desktop, mobile, and web offerings. Respond to client inquiries via phone, chat, and tickets; troubleshoot software and connectivity issues; and help manage and escalate bug reports and wide-scale technical problems. You’ll liaise with internal teams to ensure timely resolution, applying analytical, methodical problem-solving to support clients using global brokerage tools.
Location: Hong Kong
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Provide client support via phone, chats, and tickets.
  • •Deliver technical and functional support for Interactive Brokers platforms on desktop and mobile.
  • •Troubleshoot and support Interactive Brokers web-based offerings.
  • •Perform problem management for wide-scale technical issues.
  • •Recognize, investigate, and escalate client-reported issues related to company platforms.

Pay and Benefits

Perks:Health InsuranceDentalMedicalAnnual LeaveRemote Work

Key Requirements

  • •Bachelor's degree, with a technical field advantageous.
  • •Experience supporting Windows/Mac software and connectivity troubleshooting (fresh graduates with relevant knowledge considered).
  • •Excellent verbal and written communication skills.
  • •A plus: experience with financial products and services.
  • •Fluency in Cantonese and English (Mandarin is a plus).
Education:Bachelor's
Skills:AnalyticalProblem-solvingTroubleshootingCommunicationInitiativeMethodical
Languages:CantoneseEnglishMandarin
Tech Stack:WindowsMacWeb-based offeringsDesktopMobileConnectivity support

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn