Manager, Process Support Engineer (M5)

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Leadership","Problem-solving","Interpersonal skills","Ethical conduct","Customer focus"]

Lead a team of Process Support Engineers who work directly with customers in Hiroshima to demonstrate and adopt new technology at customer sites. Own the customer engagement process by interpreting roadmap and technology needs, serving as the liaison to the Business Unit, and ensuring successful on-site installation, troubleshooting, service, and repair of complex equipment. Oversee operational quality checks, customer training and certification, plus demand planning and financial forecasting for activities.

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FursaFursa
Applied Materials
Applied Materials
5 days ago

Manager, Process Support Engineer (M5)

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Job Summary

Lead a team of Process Support Engineers who work directly with customers in Hiroshima to demonstrate and adopt new technology at customer sites. Own the customer engagement process by interpreting roadmap and technology needs, serving as the liaison to the Business Unit, and ensuring successful on-site installation, troubleshooting, service, and repair of complex equipment. Oversee operational quality checks, customer training and certification, plus demand planning and financial forecasting for activities.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Engage with customers to understand their roadmap, interpret technology needs, and identify Applied engagement opportunities.
  • •Drive adoption of new technology at customer sites via demos, on-site evaluations, joint development programs, and tool qualifications.
  • •Serve as liaison between customers and the Business Unit to ensure clear understanding of issues and delivery of applicable solutions.
  • •Manage PSEs delivering on-site installation, diagnoses, troubleshooting, service, and repair for complex equipment and systems.
  • •Oversee training, certification, operational quality approval, demand planning, and financial forecasting for activity.

Pay and Benefits

Perks:Learning BudgetTravel Allowance

Key Requirements

  • •Engage with customers to understand roadmap and interpret technology needs to identify engagement opportunities.
  • •Manage PSEs in highly visible customer support activities including on-site installation, diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • •Oversee operational quality checks and instruct customers on operation and maintenance of the system equipment.
  • •Provide training and certification of PSEs within their assigned responsibility areas.
  • •Develop demand planning and financial forecasts for activity, leveraging advanced integration knowledge across multiple processes and technologies.
Experience:SemiconductorsMaterials scienceEngineering
Skills:LeadershipProblem-solvingInterpersonal skillsEthical conductCustomer focus

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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