Manager, Guest Relations & Concierge (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Leadership","Guest service","Operational management","Service recovery","Cross-department collaboration"]

Lead the Guest Relations and Concierge teams to deliver exceptional, personalized, and seamless guest experiences. Manage guest engagement, concierge services, VIP and high-profile guest handling, special occasions, service recovery, and guest satisfaction. Develop and support a high-performing team while maintaining luxury service standards and partnering with hotel departments to consistently exceed expectations in a five-star luxury resort environment.

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Kerzer International
Kerzer International
18 hours ago

Manager, Guest Relations & Concierge (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead the Guest Relations and Concierge teams to deliver exceptional, personalized, and seamless guest experiences. Manage guest engagement, concierge services, VIP and high-profile guest handling, special occasions, service recovery, and guest satisfaction. Develop and support a high-performing team while maintaining luxury service standards and partnering with hotel departments to consistently exceed expectations in a five-star luxury resort environment.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Provide overall leadership and daily operational management for Guest Relations and Concierge functions.
  • •Deliver exceptional, personalized, and seamless experiences for all guests.
  • •Lead operational coverage for guest engagement, concierge services, and VIP/high-profile guest management.
  • •Oversee special occasions, service recovery, and initiatives that maintain high guest satisfaction.
  • •Develop a high-performing team and ensure effective collaboration across hotel departments to exceed expectations.

Pay and Benefits

Perks:Health InsuranceDentalAnnual FlightsLife InsuranceDiscounted RatesIncentive Program

Key Requirements

  • •Previous supervisory or management experience in Guest Relations/Concierge, Front Office, or luxury hospitality.
  • •Strong knowledge of guest service and hotel operations.
  • •Experience in a five-star or luxury hotel environment (highly desirable).
  • •Ability to develop and manage a high-performing team while maintaining luxury service standards.
  • •Strong collaboration skills across hotel departments to exceed guest expectations.
Experience:Luxury hospitalityFive-star hotels
Skills:LeadershipGuest serviceOperational managementService recoveryCross-department collaboration

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn