4 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Senior Customer Success Manager at a leading GraphQL company responsible for managing post-sales lifecycle, driving value realization, and expanding usage of GraphOS. You will lead workshops, guide API architecture and cloud migration, coordinate delivery programs, and maintain healthy customer relationships across named accounts in a remote US/Canada setting.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates.
•Lead post-sales technical value-selling efforts, presenting solutions, delivering product demos, and driving feature adoption to expand GraphOS usage.
•Own program and delivery management to drive timely, high-impact customer outcomes with GraphOS.
•Provide guidance on API architecture best practices and cloud migration strategies.
•Consultatively lead customer workshops to quickly realize business value (e.g., Success Planning, Event Storming, Impact Mapping).

Pay and Benefits

Salary: USD 152,150 - 179,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceDentalVision401k

Key Requirements

•Strong technical value-selling skills with the ability to align solutions to customer needs.
•Expertise in program and delivery management to drive measurable impact.
•Experience in stakeholder management across technical and business teams.
•Understanding of API architecture principles and cloud migration best practices.
•Experience with Git/Ops, Observability, Kubernetes/Docker Deployment.

Experience:SaaSDeveloper Tools

Skills:CommunicationStakeholder managementPresentationLeadershipProblem-solving

Languages:English

Tech Stack:GraphQLKubernetesDockerGitAPIsCloud

Company Brief

Apollo GraphQL

Industry: API Platforms

Website

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Apollo GraphQL

4 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates.
•Lead post-sales technical value-selling efforts, presenting solutions, delivering product demos, and driving feature adoption to expand GraphOS usage.
•Own program and delivery management to drive timely, high-impact customer outcomes with GraphOS.
•Provide guidance on API architecture best practices and cloud migration strategies.
•Consultatively lead customer workshops to quickly realize business value (e.g., Success Planning, Event Storming, Impact Mapping).

Pay and Benefits

Salary: USD 152,150 - 179,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceDentalVision401k

Key Requirements

•Strong technical value-selling skills with the ability to align solutions to customer needs.
•Expertise in program and delivery management to drive measurable impact.
•Experience in stakeholder management across technical and business teams.
•Understanding of API architecture principles and cloud migration best practices.
•Experience with Git/Ops, Observability, Kubernetes/Docker Deployment.

Experience:SaaSDeveloper Tools

Skills:CommunicationStakeholder managementPresentationLeadershipProblem-solving

Languages:English

Tech Stack:GraphQLKubernetesDockerGitAPIsCloud

Company Brief

Apollo GraphQL

Industry: API Platforms

Website