SAP I&CX Sales and Service Cloud iXp Intern - Technical Support (São Leopoldo, BR, 93022-718)

SAP
Brazil
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Problem-solving","Creative thinking","Collaboration","Clear communication","Emotional intelligence"]

Support SAP customers globally on Sales and Service Cloud platform topics by analyzing and resolving known issues. Use Knowledge Base Articles, customer case work, documentation, and verification of customized entries to deliver timely help via chat and phone. Share solutions by creating KBAs and discussing resolutions with colleagues and forums, and escalate problems to development teams when needed. Learn through classroom and remote training, mentoring, and e-learning.

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FursaFursa
SAP
SAP
2 hours ago

SAP I&CX Sales and Service Cloud iXp Intern - Technical Support (São Leopoldo, BR, 93022-718)

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Last checked: 2 hours agoStatus: Live

Job Summary

Support SAP customers globally on Sales and Service Cloud platform topics by analyzing and resolving known issues. Use Knowledge Base Articles, customer case work, documentation, and verification of customized entries to deliver timely help via chat and phone. Share solutions by creating KBAs and discussing resolutions with colleagues and forums, and escalate problems to development teams when needed. Learn through classroom and remote training, mentoring, and e-learning.
Location: Brazil
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Analyze and resolve known customer errors for Sales and Service Cloud platform topics.
  • •Support customers using Knowledge Base Articles, solved cases, documentation, and verification of customized entries.
  • •Create KBAs and share knowledge through discussions with colleagues and participation in forums.
  • •Report errors to development teams when needed.
  • •Provide customer support through real-time channels such as chat and phone.
Travel: Low travel

Key Requirements

  • •Undergraduate student in IT/Computer Science, Engineering, or a related field (from the 2nd semester or expected to graduate in ~24 months).
  • •Advanced English (oral and written) for customer and colleague communication via email, cases, and phone.
  • •Ability in troubleshooting SaaS issues and performing root cause analysis.
  • •Curious and agile mindset with strong problem-solving and the resilience to adapt in a fast-paced environment.
  • •No previous experience required; you will have a mentor to assist you.
Education:Bachelor's in IT/Computer Science, Engineering, or related areas
Skills:Problem-solvingCreative thinkingCollaborationClear communicationEmotional intelligence
Languages:English
Tech Stack:SaaSKnowledge Base Articles (KBAs)ChatPhoneMySQLOracleHana DBDynatraceElasticsearchBigQueryArtificial intelligence (AI)

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor