Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Sales0Education: bachelorsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Understand customer needs and recommend tailored solutions using a consultative sales approach. Meet daily, weekly, and monthly sales targets while handling objections professionally. Maintain accurate CRM records and follow scripts, quality, and process standards to deliver a strong customer experience and maximize revenue.

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FursaFursa
NTT
NTT
4 months ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Understand customer needs and recommend tailored solutions using a consultative sales approach. Meet daily, weekly, and monthly sales targets while handling objections professionally. Maintain accurate CRM records and follow scripts, quality, and process standards to deliver a strong customer experience and maximize revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and handle objections professionally while following scripts, quality, and process standards.

Key Requirements

  • •Graduate eligibility (flexible based on communication skills).
  • •0–2 years of experience (freshers welcome; BPO/sales preferred).
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Basic system/CRM handling, with active listening and customer empathy.
Experience:0BPOTelecomSales
Education:Bachelor's
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRMSystem

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn