Partner Service Delivery Manager with English (PSDM) (Temporary position)

HP
Sofia
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Strong communication","Customer centric approach","Influencing","Analytical","Teamwork"]

Own end-to-end service delivery operations for assigned PPS channel partners, ensuring operational quality, accreditation metrics, and high customer satisfaction. Set up new partners, train them using HP ops guides, communicate program and operational changes, and act as first-line point of contact for partner enquiries. Work closely with accounts to drive improvements, manage warranty claims when applicable, and resolve escalations while supporting and motivating partners to hit targets.

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FursaFursa
HP
HP
1 week ago

Partner Service Delivery Manager with English (PSDM) (Temporary position)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own end-to-end service delivery operations for assigned PPS channel partners, ensuring operational quality, accreditation metrics, and high customer satisfaction. Set up new partners, train them using HP ops guides, communicate program and operational changes, and act as first-line point of contact for partner enquiries. Work closely with accounts to drive improvements, manage warranty claims when applicable, and resolve escalations while supporting and motivating partners to hit targets.
Location: Sofia
Workplace: Onsite
Employment Type: Full time · 24 months
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Manage operational matters and quality performance for assigned PPS channel partners.
  • •Set up new partners and educate them to reach self-sufficiency using HP engagement models and ops guides.
  • •Deliver operational trainings and communicate ops guide and program changes.
  • •Serve as the main point of contact for partner enquiries, taking ownership end to end and resolving issues.
  • •Ensure partners meet accreditation operational targets and deliver high customer satisfaction, acting as escalation point and driving improvements.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveMeal AllowanceGym MembershipRemote Work

Key Requirements

  • •Bachelor/Master in Business or related field.
  • •Fluent written and verbal English.
  • •Experience in virtual team environment.
  • •1-2 years of experience in service delivery is an advantage.
  • •Understanding of channel partner business model is an advantage.
Experience:Service deliveryVirtual teamsChannel partners
Education:Bachelor's in Business
Skills:Strong communicationCustomer centric approachInfluencingAnalyticalTeamwork
Languages:English
Tech Stack:MS OfficeReporting toolData management

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn