Homeowners Asst Customer Care Specialist

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer advocacy","Organizational skills","Attention to detail","Ability to work independently"]

Under moderate supervision, you’ll be a single point of contact for borrowers, working with foreclosure attorneys and internal teams to provide current account status and guidance on Loss Mitigation applications. You’ll answer borrower inquiries via phone, review timelines and foreclosure holds, maintain complete servicing documentation, and update systems for monthly reporting—while following departmental, investor, insurer, and state legal guidelines to reduce customer frustration.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Homeowners Asst Customer Care Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Under moderate supervision, you’ll be a single point of contact for borrowers, working with foreclosure attorneys and internal teams to provide current account status and guidance on Loss Mitigation applications. You’ll answer borrower inquiries via phone, review timelines and foreclosure holds, maintain complete servicing documentation, and update systems for monthly reporting—while following departmental, investor, insurer, and state legal guidelines to reduce customer frustration.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Analyze borrower situations and respond to inquiries in a timely manner.
  • •Assist borrowers with Loss Mitigation, foreclosure, bankruptcy, escrow, and related loan customer service issues as applicable.
  • •Explain Loss Mitigation options, including application process, pending deadlines, and denial appeal process when applicable.
  • •Maintain full, accurate servicing documentation and update records for borrower contact and collateral condition/location.
  • •Monitor loan resolution status from 45-day delinquency through Loss Mitigation and until foreclosure sale, ensuring timelines are met and escalating issues when needed.

Key Requirements

  • •High school diploma or equivalent.
  • •Minimum 2 years of Collections or Default Servicing experience.
  • •Intermediate proficiency with Microsoft Word and Excel.
  • •Excellent oral and written communication skills with strong telephone follow-up.
  • •Ability to adhere to FDCPA, Privacy Act, state laws, and bank/investor collection guideline requirements.
Experience:2+ yearsCollectionsDefault servicingLoss mitigationForeclosureBankingREO
Education:High School
Skills:CommunicationCustomer advocacyOrganizational skillsAttention to detailAbility to work independently
Tech Stack:Microsoft WordMicrosoft ExcelFiServALSCACSCOMITACE

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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