Customer Support Team Lead

Lead the day-to-day coordination of a team of Remote Service Engineers across North LATAM, delivering exceptional technical customer support for healthcare systems and solutions. Serve as the escalation point for complex issues, coach team members, and drive service excellence by monitoring performance, service quality, and customer satisfaction. Manage case prioritization and operational execution, collaborate with cross-functional support teams, and improve processes, knowledge sharing, and efficiency to help ensure patient care.