CSR / Teller - 18 Mile and Dequindre-Sterling Heights, MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Education: high_schoolSkills: ["Customer service","Confidentiality","Sound judgment","Problem-solving","Initiative"]

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, answering questions, following up on issues, and guiding customers to the right banking partners. Perform daily office responsibilities, maintain accurate cash/balancing records, and stay current on retail policies and procedures. Handle consumer and business customer problems professionally and direct more complex cases to leadership as needed while maintaining confidentiality and responsible risk management.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

CSR / Teller - 18 Mile and Dequindre-Sterling Heights, MI - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, answering questions, following up on issues, and guiding customers to the right banking partners. Perform daily office responsibilities, maintain accurate cash/balancing records, and stay current on retail policies and procedures. Handle consumer and business customer problems professionally and direct more complex cases to leadership as needed while maintaining confidentiality and responsible risk management.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

  • •Deliver customer service by listening to needs, asking questions, and guiding customers to solutions for their financial needs.
  • •Follow up on customer questions and find solutions to address issues.
  • •Maintain daily office responsibilities and support efficient office operations with the platform team.
  • •Keep accurate cash balancing records in line with policy and resolve outages by enlisting help as needed.
  • •Handle consumer and business customer problems professionally, referring complex issues to the Lead Customer Service Representative or other leadership as necessary.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Able to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
  • •Knowledge of retail policies and procedures to perform essential duties.
Education:High School
Skills:Customer serviceConfidentialitySound judgmentProblem-solvingInitiative

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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