Technical Support Engineer - AI Cybersecurity Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide L1 technical support to enterprise customers using a behavioral AI email and SaaS security platform. Own and resolve inbound tickets for configuration issues, API questions, false positives, and threat investigations, delivering timely updates, root-cause insights, and solution recommendations. Debug complex problems using logs and collaborate with Engineering and Product on escalations, post-mortems, and knowledge-base improvements to reduce case volume and improve product outcomes.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and SaaS Security.
•Own and resolve inbound support tickets, including configuration issues, API questions, behavioral false positives, and threat investigations.
•Provide clear, timely updates with root cause insights and solution recommendations to reinforce customer trust.
•Collaborate with Engineering to ensure timely, high-quality resolutions and produce post-mortem documentation.
•Create and maintain internal and external knowledge base content and identify recurring pain points to drive product improvements.

Key Requirements

•4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms.
•Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, and Rest API.
•Proven ability to debug complex technical issues and analyze logs.
•Excellent written and verbal communication skills, including explaining technical concepts to technical and non-technical stakeholders.
•Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence.

Experience:4+ yearsCybersecurityEnterprise SaaSAPI-driven platforms

Skills:CommunicationProblem-solvingCustomer obsessionTroubleshootingCross-functional collaborationContinuous learning

Languages:English

Tech Stack:Microsoft 365Google WorkspaceSlackOktaSplunkCrowdStrikeCortex SOARRest APIZoomZendeskSalesforceJiraConfluenceGPT-based assistants

Company Brief

Abnormal AI

Website

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Abnormal AI

4 days ago

Technical Support Engineer - AI Cybersecurity Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and SaaS Security.
•Own and resolve inbound support tickets, including configuration issues, API questions, behavioral false positives, and threat investigations.
•Provide clear, timely updates with root cause insights and solution recommendations to reinforce customer trust.
•Collaborate with Engineering to ensure timely, high-quality resolutions and produce post-mortem documentation.
•Create and maintain internal and external knowledge base content and identify recurring pain points to drive product improvements.

Key Requirements

•4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms.
•Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, and Rest API.
•Proven ability to debug complex technical issues and analyze logs.
•Excellent written and verbal communication skills, including explaining technical concepts to technical and non-technical stakeholders.
•Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence.

Experience:4+ yearsCybersecurityEnterprise SaaSAPI-driven platforms

Skills:CommunicationProblem-solvingCustomer obsessionTroubleshootingCross-functional collaborationContinuous learning

Languages:English

Tech Stack:Microsoft 365Google WorkspaceSlackOktaSplunkCrowdStrikeCortex SOARRest APIZoomZendeskSalesforceJiraConfluenceGPT-based assistants

Company Brief

Abnormal AI

Website