Senior Customer Success Manager, Industry

Braze
Austin
Workplace: HybridFull timeUSD 76,000 - 119,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-6 yearsSkills: ["Communication","Relationship building","Follow-up","Time management","Mentorship"]

Own customer outcomes for established, enterprise brands by aligning renewals and retention goals with Account Executives. Serve as the customer’s main point of contact and trusted advisor, leading success planning, feature adoption, and ongoing executive business reviews. Proactively assess product usage to identify risks and opportunities, advocate through customer feedback, coordinate with Technical Support and other teams, and escalate as needed—while mentoring junior colleagues.

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FursaFursa
Braze
Braze
2 days ago

Senior Customer Success Manager, Industry

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Job Summary

Own customer outcomes for established, enterprise brands by aligning renewals and retention goals with Account Executives. Serve as the customer’s main point of contact and trusted advisor, leading success planning, feature adoption, and ongoing executive business reviews. Proactively assess product usage to identify risks and opportunities, advocate through customer feedback, coordinate with Technical Support and other teams, and escalate as needed—while mentoring junior colleagues.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to drive renewals, retention, and net retention targets for your customers.
  • •Act as the main point of contact and trusted advisor, building shared Success Plans and providing strategic guidance and day-to-day enablement.
  • •Analyze customer product usage to identify account health risks and opportunities, then deliver continuing education to maximize product usage.
  • •Coordinate with Technical Support, Industry Solutions, and Deliverability Services to ensure seamless customer support; serve as an escalation point.
  • •Provide mentorship to junior colleagues and advocate for customers by soliciting and synthesizing product feedback for product development.
Travel: High travel

Pay and Benefits

Salary: USD 76,000 - 119,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability

Key Requirements

  • •3–6 years of relevant experience in customer success or related areas such as onboarding, implementations, or project management.
  • •Proven ability to manage complex, high-value accounts or projects with enterprise customers and multiple stakeholders.
  • •Excellent written and verbal communication plus strong follow-up skills to support strategic problem-solving for clients and colleagues.
  • •Experience building shared success plans and driving feature adoption, including analysis of product usage to assess account health.
  • •Strong technical domain knowledge in two or more areas such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming.
Experience:3-6 yearsEnterprise customer successSaaSMarketing automationAnalytics
Skills:CommunicationRelationship buildingFollow-upTime managementMentorship
Certifications:PMP
Tech Stack:SaaSMobileAPIsMarketing AutomationDirect MarketingAnalyticsHTML

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn