Customer Engineer IV-ETCH

Applied Materials
China
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 7-10 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Troubleshooting","Mentoring","Project leadership"]

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor and display equipment. Troubleshoot using digital analytics and company diagnostic tools, follow documented procedures, and coordinate with customers and internal teams to resolve complex issues. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Train and mentor junior Customer Engineers to deliver exceptional service.

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Applied Materials
Applied Materials
2 days ago

Customer Engineer IV-ETCH

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Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor and display equipment. Troubleshoot using digital analytics and company diagnostic tools, follow documented procedures, and coordinate with customers and internal teams to resolve complex issues. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Train and mentor junior Customer Engineers to deliver exceptional service.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Troubleshoot complex equipment issues using diagnostic tools, documentation, and published task plans.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Communicate with customers and internal business units; lead projects as necessary.
  • •Train and mentor junior Field Service Engineers [Customer Engineers].
Travel: Medium travel

Pay and Benefits

Perks:Employee AssistanceTravel Allowance

Key Requirements

  • •Bachelor’s degree.
  • •7-10 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools (including digital multimeters) and wafer processing parameters.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus effective written and verbal communication skills.
Experience:7-10 yearsSemiconductorEquipment support
Education:Bachelor's
Skills:CommunicationProblem-solvingTroubleshootingMentoringProject leadership
Licenses:Driver’s license
Tech Stack:Digital analyticsDiagnostic toolsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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