Agent, Reservations (Wellness) (Big Sky, US)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Organizational","Multitasking","Problem-solving"]

Deliver Forbes Five-Star service as a wellness reservationist and concierge, creating personalized wellness journeys for guests. Manage reservations, optimize therapist utilization, and coordinate individual, couples, VIP, and group bookings while handling waitlists, cancellations, modifications, and confirmations. Communicate via phone, email, and in-person with professionalism and warmth, recommend treatments and enhancements, and maintain accurate guest profiles using spa/property management systems.

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Kerzer International
Kerzer International
2 hours ago

Agent, Reservations (Wellness) (Big Sky, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver Forbes Five-Star service as a wellness reservationist and concierge, creating personalized wellness journeys for guests. Manage reservations, optimize therapist utilization, and coordinate individual, couples, VIP, and group bookings while handling waitlists, cancellations, modifications, and confirmations. Communicate via phone, email, and in-person with professionalism and warmth, recommend treatments and enhancements, and maintain accurate guest profiles using spa/property management systems.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Deliver warm, personalized, and anticipatory service during every guest interaction across phone, email, and in-person.
  • •Manage all spa reservations accurately, scheduling treatments while optimizing therapist utilization, room availability, and operational efficiency.
  • •Coordinate individual, couples, VIP, and group bookings, and manage waitlists, cancellations, modifications, and confirmations.
  • •Guide guests in selecting treatments based on wellness goals and preferences, including recommending treatment enhancements and premium experiences.
  • •Maintain accurate guest profiles, reservation notes, pricing/billing accuracy, and daily schedules using the spa management system.

Pay and Benefits

Perks:Ski PassSubsidized HousingCommuter BenefitsUniformMeal Allowance

Key Requirements

  • •High school diploma or equivalent required; additional education in hospitality, business, wellness, or related field preferred.
  • •Minimum two (2) years of experience in luxury hospitality, spa reservations, concierge, guest services, or a similar guest-facing environment preferred.
  • •Exceptional verbal and written communication skills with professional telephone and email etiquette.
  • •Proficiency with spa reservation and property management systems such as Zenoti and Opera (or similar).
  • •Strong consultative sales skills to recommend treatments, enhancements, wellness experiences, and retail products based on guest needs.
Experience:2+ yearsLuxury hospitalitySpa reservationsConciergeGuest services
Education:High School
Skills:CommunicationAttention to detailOrganizationalMultitaskingProblem-solving
Tech Stack:ZenotiOperaMicrosoft Office

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn