Lead Administrator-DEF Academy Services

Serco
United Kingdom
Full timeGBP 26,109.58 - 26,109.58 annuallyFunction: Administration & Executive AssistanceSkills: ["Organisation","Proactive","Adaptability","Communication","Problem-solving","Stakeholder management","Continuous improvement","Resilience","Sound judgement"]

Lead and coordinate course administration services for the Defence Academy, balancing multiple workstreams and customer/stakeholder needs. Manage and prioritise workloads to meet deadlines and service standards, provide clear communication and practical solutions, and identify opportunities to simplify and standardise processes. Support the team’s move toward automation using digital and AI-enabled solutions, share best practices, and coach colleagues while resolving issues and escalating risks as needed.

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FursaFursa
Serco
Serco
2 months ago

Lead Administrator-DEF Academy Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 49 minutes agoStatus: Live

Job Summary

Lead and coordinate course administration services for the Defence Academy, balancing multiple workstreams and customer/stakeholder needs. Manage and prioritise workloads to meet deadlines and service standards, provide clear communication and practical solutions, and identify opportunities to simplify and standardise processes. Support the team’s move toward automation using digital and AI-enabled solutions, share best practices, and coach colleagues while resolving issues and escalating risks as needed.
Location: United Kingdom
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Manage and prioritise workloads across multiple workstreams to meet deadlines and service standards.
  • •Build and maintain positive working relationships with customers, stakeholders, and colleagues.
  • •Manage customer expectations proactively with clear communication and practical solutions.
  • •Identify opportunities to improve, simplify, and standardise processes to increase efficiency and consistency.
  • •Support colleagues through coaching, mentoring, best-practice sharing, and resolving/escalating issues as needed.

Pay and Benefits

Salary: GBP 26,109.58 annually
Perks:PensionLearning BudgetEmployee Assistance

Key Requirements

  • •Significant administration experience in a busy, fast-paced operational environment.
  • •Able to confidently manage multiple priorities and deliver results with minimal supervision.
  • •Highly organised with excellent workload and time management skills.
  • •Strong relationship-building skills with customers and stakeholders, with the ability to provide appropriate challenge.
  • •Customer-focused and comfortable working independently and collaboratively as part of a wider team.
Experience:OperationsCustomer service
Skills:OrganisationProactiveAdaptabilityCommunicationProblem-solvingStakeholder managementContinuous improvementResilienceSound judgement
Tech Stack:DigitalAI

Eligibility

Security Clearance:BPSSCTCSC

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn