Serco

1 week ago

Lead Administrator-DEF Academy Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and coordinate course administration services for the Defence Academy, balancing multiple workstreams and customer/stakeholder needs. Manage and prioritise workloads to meet deadlines and service standards, provide clear communication and practical solutions, and identify opportunities to simplify and standardise processes. Support the team’s move toward automation using digital and AI-enabled solutions, share best practices, and coach colleagues while resolving issues and escalating risks as needed.

Location: United Kingdom

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Key Responsibilities

•Manage and prioritise workloads across multiple workstreams to meet deadlines and service standards.
•Build and maintain positive working relationships with customers, stakeholders, and colleagues.
•Manage customer expectations proactively with clear communication and practical solutions.
•Identify opportunities to improve, simplify, and standardise processes to increase efficiency and consistency.
•Support colleagues through coaching, mentoring, best-practice sharing, and resolving/escalating issues as needed.

Pay and Benefits

Salary: GBP 26,109.58 annually

Perks:PensionLearning BudgetEmployee Assistance

Key Requirements

•Significant administration experience in a busy, fast-paced operational environment.
•Able to confidently manage multiple priorities and deliver results with minimal supervision.
•Highly organised with excellent workload and time management skills.
•Strong relationship-building skills with customers and stakeholders, with the ability to provide appropriate challenge.
•Customer-focused and comfortable working independently and collaboratively as part of a wider team.

Experience:OperationsCustomer service

Skills:OrganisationProactiveAdaptabilityCommunicationProblem-solvingStakeholder managementContinuous improvementResilienceSound judgement

Tech Stack:DigitalAI

Eligibility

Security Clearance:BPSSCTCSC

Company Brief

Serco

Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn

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Serco

1 week ago

Lead Administrator-DEF Academy Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United Kingdom

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Key Responsibilities

•Manage and prioritise workloads across multiple workstreams to meet deadlines and service standards.
•Build and maintain positive working relationships with customers, stakeholders, and colleagues.
•Manage customer expectations proactively with clear communication and practical solutions.
•Identify opportunities to improve, simplify, and standardise processes to increase efficiency and consistency.
•Support colleagues through coaching, mentoring, best-practice sharing, and resolving/escalating issues as needed.

Pay and Benefits

Salary: GBP 26,109.58 annually

Perks:PensionLearning BudgetEmployee Assistance

Key Requirements

•Significant administration experience in a busy, fast-paced operational environment.
•Able to confidently manage multiple priorities and deliver results with minimal supervision.
•Highly organised with excellent workload and time management skills.
•Strong relationship-building skills with customers and stakeholders, with the ability to provide appropriate challenge.
•Customer-focused and comfortable working independently and collaboratively as part of a wider team.

Experience:OperationsCustomer service

Skills:OrganisationProactiveAdaptabilityCommunicationProblem-solvingStakeholder managementContinuous improvementResilienceSound judgement

Tech Stack:DigitalAI

Eligibility

Security Clearance:BPSSCTCSC

Company Brief

Serco

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn