Agent, Reservations (Male, MV)

Own the full hotel reservations experience by handling guest inquiries, offers, confirmations, and booking updates with speed and professionalism. Use Opera PMS and SAGA to profile guests, capture accurate details, and coordinate last-minute changes with internal teams. Respond to emails and calls promptly, ensure bookings are guaranteed appropriately, follow up on no-shows, and maintain high service standards while meeting departmental KPIs.