Customer Support Engineer

Fivetran
Denver
Workplace: HybridFull timeUSD 80,489 - 96,590.5Function: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer advocacy","Written communication","Verbal communication","Process-oriented troubleshooting","Collaboration"]

Support Fivetran customers and partners with virtual technical troubleshooting as part of the API Connector Team. Investigate issues in the Fivetran environment using logs and internal/external tools, partner with customers to drive satisfaction and timely resolution, and work with the Dev team to identify and fix bugs. Become a subject matter expert on API Connectors, document solutions in the knowledge base, and collaborate across technical and non-technical projects.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fivetran
Fivetran
4 months ago

Customer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support Fivetran customers and partners with virtual technical troubleshooting as part of the API Connector Team. Investigate issues in the Fivetran environment using logs and internal/external tools, partner with customers to drive satisfaction and timely resolution, and work with the Dev team to identify and fix bugs. Become a subject matter expert on API Connectors, document solutions in the knowledge base, and collaborate across technical and non-technical projects.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide virtual technical support to Fivetran customers and partners
  • •Ensure high customer satisfaction by working with stakeholders to resolve reported issues
  • •Investigate and troubleshoot technical issues using logs and internal/external tools
  • •Partner with the Dev team to identify and resolve bugs impacting customers
  • •Become a subject matter expert on Fivetran API Connectors and document solutions in the knowledge base

Pay and Benefits

Salary: USD 80,489 - 96,590.5
Equity and Bonus:Equity
Perks:Health InsuranceRsusPaid LeaveParental LeaveCell Phone

Key Requirements

  • •2+ years of relevant professional experience
  • •Strong customer advocacy skills demonstrated over email and video calls/screen shares
  • •Excellent written and verbal communication skills in English
  • •Troubleshooting APIs, including making API requests, interpreting responses/error codes, and navigating API documentation
  • •Basic networking fundamentals (TCP/IP) and experience working with databases (SQL and NoSQL); familiarity with data warehouse infrastructure is preferred
Experience:2+ yearsData pipelinesData warehousesAPI connectorsCustomer support
Skills:Customer advocacyWritten communicationVerbal communicationProcess-oriented troubleshootingCollaboration
Languages:English
Tech Stack:API requestsAPI documentationTCP/IPLogsSQLNoSQLSnowflakeDatabricksBigQueryAmazon RedshiftGitHubPull RequestsDev team

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn